Medical Office Receptionist

Premise Health Inc.; Fort Wayne (IN); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

401(k) with company match

Paid holidays and vacation time

Wellness program

Employee Assistance Program (EAP)

Access to virtual primary care and vi

Job summary

Premise Health Inc. is seeking a Part Time Medical Office Receptionist for our Health Center in Fort Wayne, IN. This role supports a patient-focused primary care team with flexible hours across Mon, Wed, and Fri shifts.

The position emphasizes front desk duties, chart handling, scheduling, patient reminders, and smooth coordination with providers and insurance. Strong customer service and medical front office experience are preferred, with comprehensive benefits discussed during onboarding.

Qualifications

• High school diploma or GED required.
• One year certificate from college or technical school with concentration in front office support for medical settings preferred.
• At least 3 years of front desk/customer service experience required.
• Experience in a medical office is preferred.

Responsibilities

• Organizes and maintains patient charts and filing system.
• Answers telephone and triages or directs inquiries.
• Schedules appointments in the computerized scheduler.
• Conducts reminder calls to patients.
• Greets and directs patients, visitors, and salespeople.
• Registers patients and updates records in the computer system.
• Coordinates referrals through insurance and other physician offices.
• Prepares billing in the computerized system for processing by finance.
• Collects payments and reconciles daily cash reports.
• Demonstrates accuracy, thoroughness, and professionalism.
• Identifies and solves problems in a timely manner.
• Maintains strong customer service orientation and handles difficult situations.

Skills

Customer service

Interpersonal skills

Problem solving

Communication

Tactful professionalism

Education

High school diploma/GED

Front office certificate (medical)

Tools

Computerized scheduler

Job description

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.premisehealth.com.

As a Part Time Medical Office Receptionist, you'll provide care to client employees and their dependents in our Health Center located in Fort Wayne, IN.

Job Highlights

• Part-Time | 24 hours/week
• 3 days/week: Monday, Wednesday & Friday
• 8-hour shifts
  • Monday: 8:00 AM-5:00 PM
  • Wednesday: 10:00 AM-7:00 PM
  • Friday: 8:00 AM-5:00 PM
• Healthcare/medical background preferred
• Experience or familiarity with the flow of a primary care office is a plus
• Great opportunity to be part of a patient-focused primary care team

What You'll Do

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Conducts reminder calls to all patients
• Greets and directs patients, salespeople, and visitors
• Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart
• Coordinates referrals for patients through insurance and other physician offices or specialists
• Prepares all billings in computerized system for processing by finance
• Collects payment from patients and reconciles daily cash reports
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
• Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions
• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things
• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration
• Follows through on commitments
• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
• Demonstrates ability to perform and maintain Annual Competencies
• May require other duties as assigned

What You'll Bring

• High school diploma/GED required
• One year certificate from college or technical school with concentration in front office support for medical settings preferred
• At least 3 year experience in a front desk/customer service related field required
• Experience in a medical office preferred

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers our part-time (between 20 and 29 hours per week) team members a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits will be discussed once you connect with our Talent Acquisition team.

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.