Medical Office Receptionist

PREMISE HEALTH; Elko (NV); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with company match

Job summary

Premise Health is hiring a Full Time Medical Office Receptionist in Elko, NV. You will manage patient check-in, scheduling, and inquiries in a busy health center with rotating shifts and occasional weekends.

The role emphasizes accuracy, professionalism, and exceptional customer service as you support patients and work with clinical staff. Benefits include medical, dental, vision, and more for full-time teammates.

Qualifications

• Requires high school diploma or GED.
• One-year certificate in front office for medical settings preferred.
• At least 3 years of front desk/customer service experience.
• Experience in a medical office preferred.
• Ability to manage patient flow and scheduling.

Responsibilities

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
• Answers telephone and directs callers or initiates a triage slip for medical personnel.
• Schedules appointments and enters appointment date and time into the scheduler.
• Conducts reminder calls to patients.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by updating records in the computer system.
• Coordinates referrals for patients with insurance or other providers.
• Prepares billings in the system for processing by finance.
• Collects payments from patients and reconciles daily cash reports.
• Looks for ways to improve quality and accuracy; demonstrates thoroughness.
• Identifies and solves problems, gathering information and proposing solutions.
• Maintains professionalism and respectful conduct; follows through on commitments.
• Demonstrates strong customer service and manages difficult situations.
• Demonstrates ability to perform annual competencies.
• May perform other duties as assigned.

Skills

Front desk

Customer service

Scheduling appointments

Phone triage

Medical records

Education

High school diploma or GED

1-year certificate in front office for medical settings

3+ years front desk experience

Medical office experience

Job description

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com.

As a Full Time Medical Office Receptionist, you'll provide services to client employees and their dependents in our Health Center located in Elko, NV. The work schedule consists of rotating 5x8 shifts of 7:00am-3:30pm and 10:30am-7:00pm, Monday-Friday, with occasional weekend shifts of 8:00am-2:00pm Saturday, Sunday. Schedule will include 1-2 weekends per month.

What You’ll Do

• Organizesand maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Conducts reminder calls to all patients
• Greets and directs patients, salespeople, and visitors
• Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart
• Coordinates referrals for patients through insurance and other physician offices or specialists
• Prepares all billings in computerized system for processing by finance
• Collects payment from patients and reconciles daily cash reports
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
• Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions
• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things
• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration
• Follows through on commitments
• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
• Demonstrates ability to perform and maintain Annual Competencies
• May require other duties as assigned

What You’ll Bring

• High school diploma/GED required
• One year certificate from college or technical school with concentration in front office support for medical settings preferred
• At least 3 year experience in a front desk/customer service related field required
• Experience in a medical office preferred

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits .

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

Premise provides its reasonable and genuinely expected range of compensation for this job of $16.80 - $21.00 per hour. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.