Medical Office Receptionist

Valor Healthcare; City of Rochester (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a dedicated Medical Office Receptionist for their Rochester clinic. The role involves providing administrative support, ensuring excellent patient care, and collaborating with the healthcare team to enhance veterans' healthcare experiences. Ideal candidates will have strong customer service skills and a high school diploma. Join a mission-driven organization committed to quality healthcare for veterans.

Benefits

Competitive Salary

Excellent Benefits

Generous Time Off

Weekday Schedule

Qualifications

• Minimum of 1-year experience in a clinical or call center environment.
• Current certification in Basic Life Support and ACLS.

Responsibilities

• Assist with administrative support related to patient care.
• Check patients in and out of the clinic.
• Provide excellent customer service to veterans.

Skills

Customer Service

Organizational Skills

Strong Computer Skills

Proficiency in English

Education

High School Diploma/GED

Tools

EMR

Job description

Description

Valor Healthcare is looking for a passionate Medical Office Receptionist to join our team at the Community Based Outpatient Clinic (CBOC) in Rochester. In exchange for your dedication and experience, we are proud to offer a competitive salary, excellent benefits, generous time off, and a weekday schedule.

Our mission is simple: to provide quality healthcare to America's veterans through our healing focus, indebted hearts, and tireless resolve. Valor operates more than 50 VA CBOCs across the United States as a contractor for the U.S. Department of Veterans Affairs. We provide a full range of medical services to veterans through the operation of CBOCs, tailored to meet the specific needs of local VA medical centers. Our comprehensive services include primary care, diagnostics, laboratory, telehealth, behavioral health, and more.

As a Medical Office Receptionist, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by a physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN, and Medical Assistant) and the expanded PACT Team, including family/caregiver, VA, and community-based services involved in developing the patient care plan.

Core Responsibilities

• Assist with administrative support related to patient care.
• Input all patients' information into VISTA/CPRS.
• Verify clinical reminders 'due' at the time of each patient visit are completed prior to check-out.
• Check patients in and out of the clinic.
• Schedule clinic appointments.
• Answer phones and relay messages promptly.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC), lab compliance, and other related items.
• Maintain focus on achieving excellent clinical outcomes through accurate data input and adherence to VA guidelines.
• Provide excellent customer service to veterans, colleagues, and visitors both in person and over the phone.
• Participate in outreach events to support clinic enrollment initiatives.
• Support patient enrollment and retention in appointments, follow-up visits, or nurse visits.
• Support and embrace new clinical or operational initiatives.

Requirements

• High School Diploma/GED or equivalent education.
• Strong computer skills; EMR experience preferred.
• Demonstrated high-quality customer service and organizational skills.
• Minimum of 1-year experience in a clinical or call center environment (preferred).
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Current certification in Basic Life Support (renewed periodically, e.g., AHA valid for two years) and in ACLS as specified by the VAMC contract.
• Proficiency in written and spoken English.
• Energetic and optimistic demeanor.
• This is considered a safety-sensitive position.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.