Medical Practice Operations Manager

Rhode Island Hospital; United States; On-site; USD 53,000 - 88,000; Full time

Job summary

Brown University Health is seeking an Office Manager to oversee daily non-clinical administrative operations of assigned office(s) and supervise non-clinical staff. You will train and schedule staff, support clinicians, and collaborate with billing to maximize revenue.

Role emphasizes patient service, confidentiality, and continuous process improvement. Responsibilities include staff supervision, scheduling, policy implementation, and ensuring compliance with regulatory guidelines.

Qualifications

• Graduate of an accredited medical business education program or equivalent experience.
• Minimum high school diploma; Bachelor's degree preferred.
• Two years related experience in the management or administration of a physician practice or hospital outpatient department.

Responsibilities

• Develops and maintains working knowledge of outpatient medical practice to maximize operational effectiveness.
• Supervises the daily activities of the staff. Appropriately assigns tasks to support staff, establishes deadlines for work assignments, and monitors completion.
• Ensures that offices are properly staffed and all functions are performed efficiently.
• Ensures adequate staff training in all office processes and computer programs.
• Oversees and ensures access to care by providing guidance on triaging patient phone calls, appointment scheduling, and patient registration.
• Manages patient flow to ensure a prompt, organized, and pleasant patient experience.
• Recommends opportunities for increased efficiency.
• Participates in recruiting new staff members, conducts performance evaluations including recommending corrective action, and manages employee improvement plans.

Education

Bachelor's degree in management, business administration, or health care administration

Graduate of an accredited medical business education program or equivalent experience

Job description

Brown University Health is seeking an Office Manager to oversee daily non-clinical administrative operations of assigned office(s) and supervise non-clinical staff. You will train and schedule staff, support clinicians, and collaborate with billing to maximize revenue.

Role emphasizes patient service, confidentiality, and continuous process improvement. Responsibilities include staff supervision, scheduling, policy implementation, and ensuring compliance with regulatory guidelines.