Medical Office Manager

Concentra; Pittsburgh (Allegheny County); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Medical Office Manager to lead patient care operations. In this pivotal role, you will ensure exceptional service delivery while managing clinical outcomes and operational efficiency. Your leadership will foster a collaborative environment focused on quality and patient safety. With a commitment to continuous improvement, you will drive initiatives that enhance patient experiences and optimize workflows. This is an exciting opportunity to make a meaningful impact on healthcare delivery while enjoying a comprehensive benefits package, including health plans and a 401(k) with employer match.

Benefits

401(k) with employer match

Medical, Vision, Dental plans

Life & Disability Insurance

Paid Time Off

Extended Illness Days

Referral bonuses

Tuition reimbursement

Qualifications

• 3+ years of leadership or operations management experience, preferably in healthcare.
• Bachelor's degree preferred for this management role.

Responsibilities

• Manage patient facilitation and ensure exceptional experiences.
• Support clinical outcomes and drive process improvements.
• Oversee operational metrics and ensure compliance with regulations.

Skills

Service mentality

Attention to detail

Decision-making skills

Problem-solving skills

Customer service

Communication skills

HIPAA compliance

Proficiency in Word and Excel

Education

Bachelor's degree

Equivalent education and experience

Job description

Join to apply for the Medical Office Manager role at Concentra

Get AI-powered advice on this job and more exclusive features.

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

Role Responsibilities

• Spend 80% of your time performing patient facilitation, ensuring every patient and client has an exceptional experience, leading by example, and holding staff accountable to service standards.
• Support day-to-day execution of the medical model by collaborating with clinicians to drive clinical outcomes and case closure.
• Work with clinicians to support staff competency regarding all patient care needs.
• Create a professional, collaborative working environment that promotes teamwork, quality, outcomes, continuous improvement, and patient safety.
• Manage key operational metrics, including TAT, NPER, Pearl C4, and others, holding staff accountable.
• Work with leadership to identify gaps and implement process improvements for optimal patient care.
• Ensure compliance with state regulations, and that reporting and facility/equipment standards are met.
• Coordinate scheduling with clinical leadership to ensure efficient clinical support and exceptional patient experience.
• Monitor center status, communicate wait times, and manage patient flow.
• Prepare materials for Center Leadership Team meetings to improve quality, safety, and outlier management.
• Maintain relationships with clients and payers, responding to requests within 24 hours.
• Manage staffing levels and competencies to optimize satisfaction, workflows, and efficiencies.
• Develop colleague success through recruiting, onboarding, mentoring, engagement, and performance management.
• Drive effective communication to ensure optimal care, satisfaction, and business outcomes.
• Be accountable for financial drivers like NPER, TAT, Total Visits, and Net Revenue, reviewing reports to meet business plans.
• Implement and maintain center initiatives and workflows.

Qualifications

• Bachelor's degree preferred or equivalent education and experience.
• Minimum of three years of leadership or operations management experience, preferably in healthcare or customer service.

Skills and Competencies

• Service mentality, attention to detail, sense of urgency, initiative, and flexibility.
• Decision-making and problem-solving skills using logical analysis.
• Outstanding customer service and professionalism.
• Ability to handle sensitive information per HIPAA and other laws.
• Excellent communication skills, both oral and written.
• Knowledge of personnel management, coaching, and performance assessment.
• Proficiency in Word and Excel.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Problem resolution skills for colleagues, clients, and patients.

Additional Benefits

• 401(k) with employer match
• Medical, Vision, Dental, Telehealth plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days
• Referral bonuses, tuition reimbursement, and more.

This role requires handling confidential information with discretion. Concentra provides reasonable accommodations for applicants with disabilities. We are an Equal Opportunity Employer, including disability/veterans.