Dental Office Manager

Mychn; Houston (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Mission-driven culture

Career growth opportunities

Team-based environment

Job summary

MyCHN (My Community Health Network) in Houston, TX, is seeking a Dental Office Manager to lead front desk operations for our dental services. You will ensure an exceptional patient experience, manage schedules, and drive clinic performance while upholding our values of empathy, transparency, quality, and value.

The ideal candidate has 2+ years of front office leadership in a dental setting, strong knowledge of insurance and scheduling workflows, and a patient-first mindset.

Qualifications

• Front office management experience in dental settings.
• Knowledge of dental terminology, insurance, and scheduling workflows.
• Proven leadership and multitasking in fast-paced environments.

Responsibilities

• Oversee daily front desk operations and supervise DPSS.
• Optimize schedules, patient flow, and appointment confirmations.
• Monitor KPIs: production, collections, patient experience.
• Ensure HIPAA compliance and office policies.
• Lead training and coaching of front office staff.
• Collaborate across departments to support care integration.

Skills

Dental terminology

Insurance knowledge

Scheduling workflows

Leadership

Education

High school diploma or GED

Job description

At MyCHN (My Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value.

Why You’ll Love Working Here

• Mission-driven, community-focused organization
• Supportive, team-based culture
• Opportunities for career growth and development
• The chance to make a real impact in underserved communities

What You’ll Do & Bring

As a Dental Office Manager, you’ll lead front office operations for dental services, ensuring exceptional patient experience, strong schedules, and efficient clinic performance.

Key Responsibilities:

• Oversee daily front desk operations and supervise Dental Patient Service Specialists (DPSS)
• Optimize provider schedules, patient flow, and appointment confirmation processes
• Monitor and achieve KPIs including production, collections, patient experience, and schedule utilization
• Ensure accurate registration, insurance verification, referrals, and payment processing
• Verify treatment plans, consents, and lab cases are completed and documented timely
• Manage scheduling to reduce no-shows and improve patient retention
• Train, coach, and mentor front office staff while providing performance feedback
• Resolve escalated patient concerns and ensure service excellence
• Collaborate across departments to support whole-person care and service integration
• Ensure compliance with HIPAA, OSHA, and organizational policies
• Maintain office operations including supplies, cleanliness, and overall clinic presentation
• Drive continuous improvement initiatives to enhance access, efficiency, and patient satisfaction

What You Bring:

• High school diploma or GED
• 2+ years of front office experience in a dental setting (management experience preferred)
• Strong knowledge of dental terminology, insurance, and scheduling workflows
• Proven leadership, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication skills with a patient-first mindset
• Commitment to quality care, accountability, and service excellence

Ready to Make a Difference?

Join a compassionate, fast-paced team where your leadership and impact truly matter.