Medical Office Leader: Elevate Patient Experience

Mychn; Alvin (TX); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

MyCHN (Community Health Network) is seeking a Medical Office Manager to lead front desk operations and enhance patient experience across our Greater Houston clinic. You will supervise Patient Service Specialists, optimize scheduling, and ensure efficient workflows to support high-quality, coordinated care.

Join a mission-driven nonprofit FQHC that values empathy, transparency, and service excellence. The role offers growth opportunities in a fast-paced, patient-centered environment dedicated to

Qualifications

• Front office experience in healthcare (2+ years) preferred (leadership).
• Strong scheduling and insurance verification knowledge.
• Excellent leadership and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to patient-centered care and service excellence.
• Familiarity with HIPAA/OSHA compliance recommended.

Responsabilités

• Oversee daily front desk operations and supervise Patient Service Specialists (PSS).
• Optimize provider schedules, patient flow, and appointment confirmation processes.
• Monitor KPIs including productivity, collections, patient experience, and schedule utilization.
• Ensure accurate registration, insurance verification, referrals, and payment collection.
• Manage scheduling templates, minimize no-shows, and maintain patient retention.
• Support staff training, onboarding, coaching, and performance feedback.
• Resolve escalated patient concerns and ensure excellent service delivery.
• Collaborate across departments to support care coordination and service integration.
• Maintain HIPAA, OSHA compliance and organizational policies.
• Maintain office operations including supplies, cleanliness, and clinic presentation.
• Drive continuous improvement initiatives to enhance patient access and satisfaction.

Connaissances

Leadership

Communication

Problem-solving

Multitasking

Organizational Skills

Attention to Detail

Accountability

Formation

High School Diploma or GED

Description du poste

MyCHN (Community Health Network) is seeking a Medical Office Manager to lead front desk operations and enhance patient experience across our Greater Houston clinic. You will supervise Patient Service Specialists, optimize scheduling, and ensure efficient workflows to support high-quality, coordinated care.

Join a mission-driven nonprofit FQHC that values empathy, transparency, and service excellence. The role offers growth opportunities in a fast-paced, patient-centered environment dedicated to