Home Medical Equipment - Intake Representative

Norman Regional Health System; Norman (OK); On-site; USD 19,000 - 32,000; Full time

Job summary

Norman Regional Health System is seeking a Regular Full Time position focused on Customer Service and Home Medical Equipment billing. You will handle inquiries from physicians and patients, process orders, and ensure accurate registration and billing data.

Day shift, Monday to Friday, with a typical daytime schedule. Requires a high school diploma, two years of customer service experience, and familiarity with medical billing processes.

Qualifications

• High School Diploma or GED required.
• Two years’ experience in customer service.
• Two years Home Medical Equipment billing experience preferred.
• Strong computer, data entry, and communication skills.

Responsibilities

• Receives and responds to inquiries and orders from physicians, patients, and other referral sources.
• Answers incoming calls.
• Initiate order intake for walk-in patients。
• Close out each day's activities through the storefront.
• Inventory and tracking responsibilities.
• Provides excellent customer service to all patients, guests and family members。
• Performs all functions necessary to register patients.
• Performs patient test order entry.

Skills

Customer service

Data entry

Communication skills

Office equipment

Education

High School Diploma or GED

Tools

Medical billing

Job description

• $14.29-$23.34/hr. depending on previous work experience.
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement

Compensation/Benefits

• $14.29-$23.34/hr. depending on previous work experience.
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement

Departmental Overview

• $14.29-$23.34/hr. depending on previous work experience.
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement

Job Summary

• Receives and responds to inquiries and orders from physicians, patients, and other referral sources.
• Answers incoming calls.
• Initiate order intake for walk-in patients。
• Close out each day's activities through the store front.
• Knowledgeable of products and services。
• Inventory and Tracking Responsibilities。
• Provides excellent customer service to all patients, guests and family members。
• After Hours Call。
• Trans filling and Deliveries。
• Patient and family equipment education。
• Home Safety Assessments。
• Performs all functions necessary to register patients。
• Performs patient test order entry。
• Compiles and audits for accuracy registration information and forwards to patient accounts and medical records。
• Instructs patients and other personnel on the proper procedure for equipment storage, billing and transport requirements。

Qualifications

Education

• High School Diploma or Equivalent GED

Experience

• Two years of experience in customer service.
• Two years Home Medical Equipment Billing experience preferred.
• Computer, communication, office equipment, and data entry skills required.
• Medical accounts billing experience desirable.

Schedule

M-F

Work Shift

Day

Position Type

Regular Full Time