Medical Office Front Desk Specialist — Scheduling & Insurance

Allergy & ENT Associates; Pearland (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Allergy & ENT Associates in Pearland, TX seeks a Medical Office Assistant / Receptionist to be the first point of contact for patients and visitors. You will provide exceptional customer service while supporting daily front-office operations, including scheduling, insurance verification, and EMR documentation.

The role requires strong communication, organizational, and multitasking skills to ensure smooth patient flow, accurate data entry, and adherence to HIPAA regulations across multiple

Qualifications

• High school diploma or equivalent required.
• Medical office experience required.
• Experience in insurance verification or prior authorizations preferred.
• Knowledge of medical terminology and insurance plans (PPO, HMO, Medicare, Medi-Cal) preferred.
• Experience with electronic medical records (EMR) systems preferred.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask in a fast-paced environment.
• Flexible and willing to travel to other clinic locations; reliable transportation.

Responsibilities

• Greet patients and visitors in a professional and courteous manner.
• Answer and manage a high-volume multiline phone system.
• Schedule, reschedule, and confirm patient appointments.
• Check patients in and out of appointments.
• Collect copays, coinsurance, deductibles, and outstanding balances at the time of service.
• Verify and update patient demographic and insurance information.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Scan, upload, and file patient documents accurately in the EMR.
• Assist with office opening and closing procedures.
• Verify insurance eligibility and benefits both online and by telephone.
• Determine patient financial responsibility, including copays, coinsurance, deductibles, and out-of-pocket costs.
• Obtain and track referrals and prior authorizations for office visits and procedures.
• Follow up with insurance carriers regarding authorization status.
• Communicate authorization requirements and insurance information to patients and clinical staff.

Job description

Allergy & ENT Associates in Pearland, TX seeks a Medical Office Assistant / Receptionist to be the first point of contact for patients and visitors. You will provide exceptional customer service while supporting daily front-office operations, including scheduling, insurance verification, and EMR documentation.

The role requires strong communication, organizational, and multitasking skills to ensure smooth patient flow, accurate data entry, and adherence to HIPAA regulations across multiple