Medical Office Front Desk Specialist

Atlantic Health System; Summit (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Paid Time Off

Tuition Reimbursement

Job summary

Atlantic Health System in Morristown, NJ, is seeking a reliable Medical Office Associate for our outpatient rehabilitation site. This full-time benefited role includes Medical, PTO and Tuition Reimbursement, with duties focused on front desk operations and superb patient service.

You will greet patients, schedule appointments, manage insurance tasks, and support the clinical team while maintaining EPIC work queues and strong communication with leadership.

Qualifications

• Experience in a medical/healthcare front desk environment is beneficial.
• Ability to provide courteous, efficient service to patients and clinical staff.
• Strong organizational skills and attention to detail.

Responsibilities

• Completes check-in processes
• Assists patients with appointment scheduling
• Runs appointment estimates and collects co-pays and up-front balances
• Monitors online appointment portal and responds to patient requests
• Addresses EPIC work queues and maintains them in good standing
• Manages departmental phone lines
• Makes confirmation calls
• Orders office supplies, business cards
• Delivers excellent customer service
• Provides administrative support to clinical and management team members
• Completes and adheres to all AH and AR role specific mandatory trainings, guidelines and policies
• Reports facility issues
• Assists with insurance responsibilities
• Maintains proper and timely communication with team members and leadership team
• Performs other administrative tasks as needed
• Assists with training new team members

Skills

Customer service

Administrative support

Front desk operations

Tools

EPIC

Job description

Atlantic Health System in Morristown, NJ, is seeking a reliable Medical Office Associate for our outpatient rehabilitation site. This full-time benefited role includes Medical, PTO and Tuition Reimbursement, with duties focused on front desk operations and superb patient service.

You will greet patients, schedule appointments, manage insurance tasks, and support the clinical team while maintaining EPIC work queues and strong communication with leadership.