Medical Office Front Desk & Scheduling Pro

Complete Health; Fultondale (AL); On-site; USD 21,000 - 27,000; Full time

Job summary

Complete Health in Fultondale, AL is seeking a friendly First Impression Receptionist to greet visitors, schedule appointments, and maintain patient records in a fast-paced medical office.

The role requires excellent communication, basic computer skills (EMR systems such as Athena, Word, Excel), and a compassionate approach to patients. Full-time hours are 8am-5pm on weekdays, with some travel between locations as needed.

Qualifications

• Experience working in a medical office preferred.
• Front office duties knowledge for a busy clinic preferred.
• Caring and compassionate with excellent communication skills.
• Computer proficiency with EMR, Word and Excel preferred.
• Ability to read and write legibly and follow instructions.
• Willingness to travel to other locations as needed.

Responsibilities

• Welcomes patients by greeting them in person or on the phone and answering inquiries.
• Schedules appointments to optimize provider time and treatment room utilization.
• Keeps patient appointments on schedule by notifying providers of arrivals and delays.
• Comforts patients by addressing anxieties and answering questions at the reception area.
• Maintains patient records and ensures availability of treatment information.
• Updates personal and financial information to maintain patient accounts.
• Records and collects patient charges; manages third-party claims to obtain revenue.
• Maintains office inventory and coordinates supplies and equipment service.
• Responds to emergencies and protects patient confidentiality.
• Adheres to policies and procedures; supports team goals and may travel to other locations.

Skills

Multi-tasking

Flexibility

Telephone Skills

Customer Service

Time Management

Organization

Attention to Detail

Scheduling

Word Processing

Professionalism

Quality Focus

Tools

EMR (Athena)

Word

Excel

Job description

Complete Health in Fultondale, AL is seeking a friendly First Impression Receptionist to greet visitors, schedule appointments, and maintain patient records in a fast-paced medical office.

The role requires excellent communication, basic computer skills (EMR systems such as Athena, Word, Excel), and a compassionate approach to patients. Full-time hours are 8am-5pm on weekdays, with some travel between locations as needed.