Medical Office Associate – Patient Care & Admin

Summa Health; Cleveland (OH); On-site; USD 24,011 - 28,819; Full time

Job summary

Summa Health in Ohio is seeking a front desk/clerical assistant for the Rehab Services department. The role greets patients, handles registration, co-pays, scheduling, and insurance documentation in a medical office setting.

Applicants should have a high school diploma, at least one year of clerical experience, and familiarity with EMR systems. Strong confidentiality and interpersonal skills are essential for patient interactions and teamwork.

Qualifications

• High school diploma or equivalent.
• Light typing skills.
• One (1) year clerical experience.
• Must maintain confidentiality of patient, employee, or financial records.
• Skill in interpersonal communication to effectively interact in person and over the telephone with patients, visitors, and physicians.
• Computer skills, that may include previous experience with an Electronic Medical Record (EMR).
• Ability to perform in a work team environment.
• Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
• Assumes accountability for demonstrating behaviors consistent with the customer service policy.
• Required ability to handle bodily fluids and possible exposure to communicable disease.

Responsibilities

• Greets patients, performs administrative and clerical tasks in a medical office to include completing registration and collecting co-pays and past-due account balances, scheduling appointments, and capturing all necessary documentation and information to complete insurance processes.
• Answers and routes phone calls.
• Provides answers to questions on patient billing.

Skills

Typing

Clerical experience

Confidentiality

Interpersonal skills

EMR familiarity

Teamwork

Patient billing knowledge

Education

High school diploma or equivalent

Tools

EMR

Job description

Summa Health in Ohio is seeking a front desk/clerical assistant for the Rehab Services department. The role greets patients, handles registration, co-pays, scheduling, and insurance documentation in a medical office setting.

Applicants should have a high school diploma, at least one year of clerical experience, and familiarity with EMR systems. Strong confidentiality and interpersonal skills are essential for patient interactions and teamwork.