Medical Office Associate I - Cocoa Outpatient Center

Penn State Health; Hershey (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid Time Off

Tuition reimbursement

Paid time off

Parental leave

Retirement plan

Life insurance

Identity protection

Tuition reimbursement

Employee recognition

HR resources

Online orientation

Concierge service

Job summary

A health care organization in Hershey is seeking a Medical Office Associate I to provide front-office support. Responsibilities include patient intake, scheduling appointments, and ensuring optimal patient flow. The ideal candidate will have a high school diploma and experience in customer service, particularly in a medical setting. This full-time position offers a variety of benefits including medical coverage, paid time off, and retirement plans.

Qualifications

• Must provide accurate patient intake and registration.
• Experience in a medical office preferred.
• Ability to manage patient scheduling and payments.

Responsibilities

• Provide front-office support for the clinical operations team.
• Answer and screen telephone calls.
• Schedule appointments and manage patient records.

Skills

Customer service

Telephone communication

Appointment scheduling

Education

High School Diploma or equivalent

Job description

Medical Office Associate I – Cocoa Outpatient Center

Penn State Health – Hershey Medical Center

Location: Hershey, PA | Work Type: Full Time | FTE: 1.00 | Shift: Day | Hours: Varied

SUMMARY OF POSITION: The Medical Office Associate provides front‑office support to the clinical operations team, working with a diverse patient population to ensure accurate patient intake, registration, payments, and scheduling. Duties include answering and screening telephone calls, scheduling appointments, entering patient charges and payments, recording third‑party billing information, and other pertinent details. The primary priorities are patient registration, customer service, and maintaining optimal patient flow.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent required.

PREFERRED QUALIFICATIONS:

• Prior experience working in a medical office.
• Six (6) months of customer service experience.

BENEFITS:

• Medical, dental, and vision coverage with no waiting period.
• Employee Wellness Programs and fitness discounts.
• Paid Time Off, personal time, and paid parental leave.
• Retirement, extended illness bank, life insurance, and identity theft protection.
• Competitive pay, tuition reimbursement, and employee recognition program.
• HR Solution Center, learning and organizational development, virtual benefits orientation, and concierge service.

WHY PENN STATE HEALTH: Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

EDD: This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay is based on the terms outlined in company policy or union contract.

All individuals selected for a position will undergo a background check appropriate for the position’s responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

Union: Non Bargained

Seniority level: Entry Level

Employment type: Full‑time

Job function: Health Care Provider

Industries: Hospitals and Health Care