Medical Office Assistant, Seattle, Wa

Mindful Therapy Group; Seattle (WA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

PTO 15 days

6 paid holidays

401k

Life Insurance

Professional development

Job summary

Mindful Therapy Group in Seattle seeks a Medical Office Administrator (Nurse Practitioner Liaison) to serve as first-tier support for prescriber members. The role focuses on delivering exceptional customer service, building provider partnerships, and managing scheduling while ensuring HIPAA compliance.

This 100% in-office position includes benefits like health insurance, PTO, and 401k. Equal opportunity employer welcoming applicants from various backgrounds.

Qualifications

• Experience in medical office administration or NP/MD support.
• Strong customer service and communication skills.
• Knowledge of HIPAA and PHI security.

Responsibilities

• Provide first-tier support for prescriber members.
• Build partnerships with providers and respond to requests from providers, pharmacies and clients.
• Manage scheduling and in-person visit requirements for NP/MD practice.
• Process a high volume of inbound/outbound records requests to support care coordination.
• Build genuine relationships with providers and clients based on trust.
• Ensure HIPAA guidelines and PHI security are maintained.

Skills

Customer service

Scheduling

HIPAA compliance

PHI handling

Records requests

In-person communication

Job description

Job Type: Full-time; 100% in-office at our Northgate (Seattle) headquarters
(Sun-Thur or Mon-Fri schedule)

Salary: $23.00 per hour

About the Company

Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 2,000 providers throughout our 17 locations and we are continuing to grow!

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. We encourage qualified applicants from all industries to apply, especially front desk, receptionist, hospitality, and retail.

About the Role

The Medical Office Administrator, internally called "Nurse Practitioner Liaison" serves as first-tier support for prescriber-level provider members, providing a high level of customer service and follow-through for the unique needs of the prescriber practice. They will build and maintain a working partnership with each provider in their cohort, and respond timely to requests from providers, pharmacies and clients. They will become an expert on all relevant aspects of the prescribers’ unique practice and will be a supportive driver for the growth of the company through effective scheduling practices.

Work Environment

This position is worked in-office. We are expanding our team to include professionals at our Mindful Therapy Group office locations in Arizona, Colorado, Nevada, and Oregon, in addition to our headquarters in Seattle, WA. Team members in these locations will collaborate with Nurse Practitioners and MDs providing in-person services.We always aim to provide a higher level of service and use the time in-office to build strong relationships.

Key Responsibilities:

• Bring a positive and inviting experience to the team and our providers!
• Provide excellent customer service over the phone, in person, and via email to clients and providers.
• We'll train you to be an expert in all aspects of the NP/MD practice including coding, schedule management (including in-person visit requirements), prescribing and lab technology platforms, and more.
• Process a high volume of inbound and outbound records requests to support with coordination of care.
• Build genuine relationships based on trust, ensuring a personalized and meaningful experience.
• Maintain HIPAA guidelines and ensure PHI is always secure.

• Support with troubleshooting challenges for providers and clients.

We provide our full-time employees with:

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued in the first employment year, annual increases each anniversary
• 6 paid holidays per year
• 401k with employer matching
• Life Insurance

• Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.

Job Type: Full-time; 100% in-office at our Northgate (Seattle) headquarters
(Sun-Thur or Mon-Fri schedule)
Salary:$23.00 per hour