Medical Office Assistant - Physical Medicine & Rehabilitation

Owensboro Health; Owensboro (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Medical Office Assistant to join their Physical Medicine & Rehabilitation team. This role involves a blend of clinical and administrative tasks, ensuring patient satisfaction and confidentiality. You will be responsible for scheduling appointments, collecting vital signs, and assisting with patient assessments. The ideal candidate will demonstrate strong critical thinking skills and the ability to thrive in a fast-paced environment. Join a team focused on integrity, respect, and excellence in patient care, where your contributions will make a meaningful impact on the community's health and wellness.

Qualifications

• High school diploma or GED preferred; experience not required.
• Must obtain AAMA credential and BLS certification within specified timeframes.

Responsibilities

• Schedule appointments and diagnostic testing using computerized systems.
• Document patient care and monitor changes in patient condition.
• Assist with patient assessments and treatments under supervision.

Skills

Critical Thinking

Decisive Judgment

Patient Communication

Data Entry

Education

High School Diploma or GED

ABR-OE Credential

BLS Certification

Tools

Computerized Scheduling Programs

Job description

Medical Office Assistant - Physical Medicine & Rehabilitation

• Location: Owensboro, KY
• Facility: Owensboro Health Medical Group
• Department: Physical Medicine & Rehabilitation

Responsible for a variety of clinical and administrative tasks related to patient registration, assessments, and scheduling while maintaining confidentiality, professionalism, and a high level of ethical behavior. All tasks executed with emphasis on patient access and satisfaction, accuracy of information, and patient assistance.

Job Responsibilities

• Schedules and reschedules appointments and diagnostic testing using computerized scheduling programs as required.
• Collects and records vital signs.
• Performs basic diagnostic procedures and specimen collection.
• Monitors and communicates changes in patient condition.
• Documents patient care given.
• Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
• Accepts payments and co-pays and other fees for services during registration.
• May be required to reconcile co-payments and cash receipts at the end of shifts.
• Communicates effectively with insurance companies, external agencies, patients, physicians, and team members.
• May communicate with referring facilities regarding patient transfers.
• Arranges for hospital admissions as appropriate.
• Answers internal and external calls; takes requests for patient information, disperses the information with accountability to all regulatory entities and according to the facility's policies and procedures.
• Maintains examination areas.
• Performs patient registration, patient check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
• Retrieves records as requested by authorized persons. Ensures that properly executed release of information forms are obtained when necessary.
• Files new and returned records according to established systems and policies. Identifies and documents missing records.
• Enters information from a variety of sources into computer database(s). Verifies data entered into computer by checking printouts/reports for errors and correcting as required.
• Locates and prepares records for archival or destruction according to policies and procedures. Initiates retrieval and return of archived records and follows up on any delays or problems with retrieval.
• Assists with performing patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant or nurse.
• Greets patients as they arrive into the facility and provides appropriate information.
• Prepares patients for medical procedures as appropriate.

Qualifications

• High school diploma, General Equivalency Diploma (GED) or higher preferred
• No experience required
• ABR-OE - Credential from American Association of Medical Assistants (AAMA) required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider AND
• BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Must be able to work in a stressful environment and take appropriate action.

Physical Demands

• Standing: Frequently
• Walking: Frequently
• Sitting: Occasionally
• Lifting 0-25 lbs: Rarely
• Lifting 25-75 lbs: Rarely
• Lifting over 75 lbs: Rarely
• Carrying 0-25 lbs: Rarely
• Carrying 25-75 lbs: Rarely
• Carrying over 75 lbs: Rarely
• Pushing/Pulling 0-25 lbs: Frequently
• Pushing/Pulling 25-75 lbs: Occasionally
• Pushing/Pulling over 75 lbs: Occasionally
• Climbing: Occasionally
• Bending/Stooping: Frequently
• Kneeling: Occasionally
• Crouching/Crawling: Occasionally
• Reaching: Frequently
• Talking: Frequently
• Hearing: Frequently
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Rarely
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.