Medical Office Assistant: Patient Experience & Billing

Scoliosis Surgery Associates, LLP; Saint Petersburg (FL); On-site; USD 34,000 - 48,000; Full time

Job summary

Scoliosis Surgery Associates, LLP in Saint Petersburg, FL is seeking a detail-oriented Medical Front Desk/Billing Clerk to join our administrative team. The role handles patient check-in, appointment scheduling, and billing workflows in a fast-paced orthopedic setting, with emphasis on accurate insurance verification and courteous service.

You will support accounts receivable, manage EMR entries, and communicate effectively with patients, families, and providers.

Qualifications

• Associate’s or Bachelor’s degree preferred, not required.
• Experience interpreting medical benefits and EOBs.
• Experience with charge entry, insurance verification, and benefit collections preferred.
• Strong customer service in a high-volume setting.
• Experience in a medical practice or billing department (orthopaedics a plus).
• Attention to detail and follow-through.
• Proficiency with EMR systems (Athena/EPIC/Phreesia) and Outlook.
• Excellent communication and professionalism.
• Spanish language preferred but not required.

Responsibilities

• Serve as a welcoming first point of contact for patients and families
• Answer phones, manage high call volumes, and schedule appointments efficiently
• Create, update, and maintain accurate patient accounts
• Perform insurance verification and benefit eligibility checks
• Accurately process point-of-service collections and charge entry into EMR systems
• Assist with accounts receivable follow-up and benefit collections
• Support clinic preparation and day-to-day administrative operations
• Provide excellent customer service to patients, families, and providers
• Collaborate with team members to ensure smooth clinic flows

Skills

Customer service

Attention to detail

Communication skills

Bilingual Spanish

Multitasking

Education

Associate/Bachelor’s degree preferred

Tools

Athena/EPIC/Phreesia EMR

Microsoft Outlook

Job description

Scoliosis Surgery Associates, LLP in Saint Petersburg, FL is seeking a detail-oriented Medical Front Desk/Billing Clerk to join our administrative team. The role handles patient check-in, appointment scheduling, and billing workflows in a fast-paced orthopedic setting, with emphasis on accurate insurance verification and courteous service.

You will support accounts receivable, manage EMR entries, and communicate effectively with patients, families, and providers.