Medical Office Assistant / HIS Clerk On-Call

Family Health Care; Big Rapids (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

Family Health Care is looking for an on-call Medical Office Assistant / HIS Clerk at our Big Rapids clinic. This role requires checking in patients, scheduling appointments, and managing medical records with strict confidentiality. Qualified candidates should have excellent communication skills and be detail-oriented. A high school diploma or GED is required, and experience in medical records is preferred but not mandatory. Join our team with an equal opportunity employer that values your contributions.

Qualifications

• Excellent communication and organizational skills with attention to detail.
• Experience in medical records management preferred but not required.
• Working knowledge of patient records systems and health care terminology is preferred.
• Typing and computer skills are a must.
• Good interpersonal communication skills.

Responsibilities

• Ensure confidentiality and access to patient health information.
• Answer incoming phone calls and handle medical records requests.
• Accurately process release of information requests.
• Perform other supervisor-assigned duties.

Skills

Excellent communication skills

Organizational skills

Ability to pay attention to detail

Interpersonal communication skills

Education

High School Graduate or GED equivalent

Job description

Family Health Care is seeking an on‑call Medical Office Assistant / HIS Clerk at our clinic in Big Rapids.

Description

The Medical Office Assistant is a front desk employee responsible for checking in patients, scheduling appointments, answering phones, etc. The Health Information Services (HIS) Clerk is an entry‑level position in the medical records department. This position handles confidential patient records, ensuring they are maintained in an organized manner and under strict security protocols.

Primary Responsibilities

• Follow HIPAA to ensure confidentiality and access to patient health information.
• Answer incoming phone calls and respond to medical records requests from patients.
• Accurately perform all required procedures for processing release of information requests.
• Perform other duties deemed necessary and assigned by the supervisor.

Qualifications

• Excellent communication and organizational skills with the ability to pay attention to detail.
• Experience in medical records management is preferred but not required.
• Working knowledge of patient records systems is preferred.
• Working knowledge of health care terminology is preferred.
• Must have typing and computer skills.
• Good interpersonal communication skills to work with patients, providers, and coworkers.

Minimum Requirements

• High School Graduate or GED equivalent.
• Previous medical records experience preferred but not required.
• Basic office skills, including organization and communication.

Family Health Care is an Equal Opportunity Employer.