ENTRY LEVEL Mental Health Care Coordinator

Mental Health Resource Center, Inc.; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

403(b) Retirement Plan

Paid Time Off

Paid Holidays

Flexible Spending Account

Employee Assistance Program

Eleos Health

Job summary

Mental Health Resource Center, Inc. is seeking a Care Coordinator to support individuals receiving outpatient medication management services.

You will collaborate with the APRN and Psychiatrist, monitor medication effects, coordinate care, and facilitate case and family conferences to promote independence and improve quality of life. The role emphasizes education for individuals, families, and caregivers on managing mental illness, with a focus on ensuring rights and safety through comprehensive

Qualifications

• Bachelor's degree in Social Work or related Human Services field from an accredited university or college.
• Experience in human services or mental health field preferred.
• Proficiency in MHRC EHR System within three months of employment; proficiency in Microsoft Office and email required.
• Must communicate and write English clearly at the college graduate level for records entries.
• Excellent customer service skills and ability to interact with diverse stakeholders.

Responsibilities

• Completes initial and ongoing assessments, including substance use, living situation, support systems, mental status, history, strengths/needs, and medical status.
• Monitors and supports mental stabilization through regular contact and assessment.
• Coordinates services outlined in treatment plans, including referrals to community resources, and evaluates effectiveness and satisfaction.
• Maintains regular contact during medication management appointments and via phone as needed.
• Advocates for individuals and ensures rights are upheld in accordance with state and federal regulations.
• Assesses risk factors, trauma symptoms, and signs of abuse, neglect, or abandonment; reports concerns per protocol.

Skills

Communication skills

Customer service

Documentation

Education

Bachelor's degree in Social Work or related Human Services field

Tools

Eleos Health

EHR System

Microsoft Office

Job description

Benefits/Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Insurance
• 403(b) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Eleos Health – HIPAA-compliant documentation tool

Company Overview

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental and behavioral health services to the community, including 24-hour emergency services, inpatient psychiatric care for children, adolescents, and adults, and outpatient services such as medication management, case management, and counseling.

Job Summary

The Care Coordinator works closely with the Psychiatric Nurse Practitioner (APRN) and Psychiatrist to support individuals receiving outpatient medication management services. This role monitors medication effectiveness and side effects, coordinates care, and facilitates case and family conferences as needed. The program focuses on educating individuals, families, and caregivers on managing mental illness to promote independence and improve quality of life.

Responsibilities

Outpatient Services

• Completes initial and ongoing assessments, including substance use, living situation, support systems, mental status, history, strengths/needs, and medical status.
• Monitors and supports mental stabilization through regular contact and assessment.
• Coordinates services outlined in treatment plans, including referrals to community resources, and evaluates effectiveness and satisfaction.
• Maintains regular contact during medication management appointments and via phone as needed.
• Advocates for individuals and ensures rights are upheld in accordance with state and federal regulations.
• Assesses risk factors, trauma symptoms, and signs of abuse, neglect, or abandonment; reports concerns per protocol.

Documentation and Reporting

• Maintains accurate, timely, and comprehensive documentation of all contacts, services, and communications.
• Develops and updates treatment plans and completes required reviews with individual participation.
• Monitors and documents progress toward treatment goals.
• Obtains and maintains appropriate consents and releases of information.

Documentation Tool (Eleos Health)

• Reduces time spent on documentation, allowing more focus on client interaction and care
• Transforms brief notes or session conversations into complete, clinically appropriate documentation
• Supports accurate, compliant documentation while allowing staff to review and finalize notes
• Provides helpful insights from sessions to support care planning and continuity
• Accessible on desktop or mobile for flexibility across different work settings

Qualifications

• Bachelors degree in Social Work or a related Human Services field from an accredited university or college (a related Human Services field is defined as one in which 30 hours of course work includes the study of human behavior and/or development) required.
• Experience working in human services or mental health related field preferred.
• Must demonstrate proficiency in MHRC EHR System within three months of employment. Proficiency in Microsoft Office and email are required.
• Must be able to communicate and write English clearly, legibly and correctly at the college graduate level in order to make entries in the records of persons served. Documentation, paperwork and system entries must meet internal and external guidelines for content, accuracy and timeliness.
• Excellent customer service skills are essential and this individual must be able to interact appropriately with internal and external customers, including individuals served, families, caregivers, community service providers, supervisory staff and other department professionals.

Position Details

This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm.

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.

Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com