Medical Office Assistant

Talentify; Bolivar (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

Job summary

Tennessee Department of Health in Bolivar, TN is seeking a Public Health Office Assistant to handle intake, registration, Vital Records support, and general clinic operations. This onsite role requires attention to detail, customer service, and teamwork within a county health department setting.

Responsibilities include patient registration, insurance verification, appointment scheduling, and processing vital records requests, while adhering to CHS policies and procedures.

Qualifications

• High school diploma or equivalent required and substitution options apply.
• Experience in customer service or clerical work preferred.
• Ability to adhere to policies and procedures and work in a team.

Responsibilities

• Perform general administrative and clerical duties in a county health department medical office.
• Register patients by collecting insurance data and demographic details.
• Assist Vital Records services and process birth/death certificate requests.
• Maintain security of cash handling and follow booking guidelines for appointments.
• Scan/index documents into the records system within 48 hours.

Skills

Customer service

Patient registration

Clerical and administrative support

Data entry/insurance verification

Appointment scheduling

Document scanning and indexing

Cash handling

Attention to detail

Communication skills

Teamwork

Policy adherence

Multi-system navigation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Public Health Office Assistant

Location: Bolivar, TN (Onsite)
Coverage Area: Hardeman County
Duration: 08/03/2026 – 06/30/2027
Schedule: Monday – Friday
Hours: 8:00 AM – 4:30 PM CST
Hours per Week 40

The Tennessee Department of Health is seeking a Public Health Office Assistant to support daily operations within a county health department clinic. This position performs administrative and clerical duties, assists patients throughout the registration process, supports Vital Records services, and helps maintain efficient clinic operations while following established policies and procedures.

Essential Responsibilities

• Perform general administrative and clerical duties in a county health department medical office.
• Promote available health department services for which patients may be eligible.
• Foster a positive and collaborative team environment.
• Register patients by:
  • Obtaining and verifying insurance information.
  • Checking immunization status.
  • Updating demographic and contact information.
  • Identifying and eliminating duplicate patient records.
  • Navigating multiple systems to verify patient information.
  • Following CHS policies, procedures, and operational guidelines.
• Provide Vital Records services in accordance with departmental policies and procedures.
• Process birth and death certificate requests, issue certificates, maintain documentation, and collect appropriate payments.
• Maintain security of the cash box by following segregation of duties procedures and reporting issues to leadership.
• Scan and index required documentation into the electronic records system within 48 hours.
• Schedule patient appointments according to CHS Booking Guidelines.

Minimum Qualifications

• High school diploma or equivalent.
• Two years of full-time customer service and/or clerical office experience.

Acceptable Substitutions

• Relevant full-time customer service or clerical experience may substitute for the required education on a year-for-year basis.
• Accredited college coursework may substitute for required experience on a year-for-year basis for up to two years.

Required Skills

• Customer service
• Patient registration
• Clerical and administrative support
• Data entryInsurance verification
• Appointment scheduling
• Document scanning and indexing
• Cash handling
• Microsoft Office
• Attention to detail
• Communication skills
• Ability to work in a team environment
• Ability to follow policies and procedures
• Ability to navigate multiple computer systems

Benefits (employee contribution)

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.