PUBLIC HEALTH OFFICE ASSISTANT - 09222026-81019

Tennessee Department of Health; Clinton (TN); On-site; USD 31,000 - 39,000; Full time

Job summary

Tennessee Department of Health seeks an administrative support person to perform county health department office tasks in a medical/clinic setting. You will handle patient registration, scheduling, payments, records, and eligibility while engaging with the public and maintaining confidentiality.

The role requires a high school diploma or equivalent and two years of clerical/customer service experience, with substitutions allowed for education or experience.

Qualifications

• Education equivalent to graduation from a standard high school and two years of full-time customer service delivery and/or clerical/office work.
• Substitution of Experience for Education: qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis.
• Substitution of Education for Experience: coursework credit may substitute for the required experience on a year-for-year basis, up to two years.

Responsibilities

• Reviews departmental policies and discusses options with clients, informing them of rights and program participation.
• Interviews clients for medical and administrative services while maintaining confidentiality; schedules appointments.
• Reviews and verifies insurance, financial information, immunization status, eligibility, and co-pays.
• Explains charges and sliding fee scale; prepares medical records for services.
• Processes and maintains medical/administrative records and enters data into the health department system.
• Creates certificate of deposit to allocate funds and reconciles fees; handles billing processes.
• Represents the health department and communicates available services to the public.
• Maintains professional communication with supervisors, peers, and clients; handles complaints and disputes.

Skills

Active Learning and Listening

Time Management

Equipment Operation

Reading Comprehension

Judgment and Decision Making

Education

High school diploma or equivalent

Two years of full-time customer service/clerical experience

Tools

Personal Computer

Multi-Line Phone

Print/Fax/Copy/Scan Machine

iPad

Plum Case

Job description

State of Tennessee Job Information

Opening Date/Time 09/22/2026 12:00AM Central Time

Job Information

• Opening Date/Time 09/22/2026 12:00AM Central Time
• Closing Date/Time 09/28/2026 11:59PM Central Time
• Salary (Monthly) $2,581.00 - $3,226.00
• Salary (Annually) $30,972.00 - $38,712.00
• Job Type Full-Time
• City, State Location Clinton, TN
• Department Health

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HEALTH, ANDERSON COUNTY

This position is located at the Anderson County Health Department.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience:

Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and/or clerical/office work .

Substitution of Experience for Education:

Qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).

Substitution of Education for Experience:

Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

Overview

Under general supervision, performs county health department office work, in a medical office/clinic setting, of average difficulty; and performs administrative related work as required. An incumbent in this class serves as administrative support in a county health department with public relation medical office duties. An incumbent in this class performs some combination of patient registration, scheduling, payment collection, accounts reconciliation, insurance verification, program eligibility, patient education, vital records processing, registrar services, and medical records duties. This class differs from the Public Health Office Coordinator in that the Public Health Office Coordinator services as the sole clerical support in a small county and assists the county director with administrative duties.

Responsibilities

• Reviews departmental policies and procedures to keep abreast of any changes, revisions, or additions. Discusses with clients all possibilities for assistance within and outside the health department; informs client of rights and responsibilities for participation in various programs.
• Interviews health department clients for medical and administrative services while maintaining confidentiality. Collects and updates client demographic information for registration, schedules appointments, and informs client of any visit requirements.
• Reviews and verifies insurance information, financial information, immunization status, program eligibility, and client co-pay/deductible responsibilities.
• Discusses charges for services and explains sliding fee scale where applicable. Prepares medical record for services to be provided, which may include attaching necessary forms, encounter labels, or any special instructions for the medical provider or laboratory.
• Performs administrative activities including processing and evaluating information to determine compliance with standards. Processes and maintains medical and administrative records and reports; reviews client encounter forms for accuracy and enters service/encounter data into the health department computer system.
• Creates certificate of deposit to allocate funds to proper program area budget codes and calculates charges to initiate the billing process. Reconciles fees collected with cash drawer report; collects payments for services rendered.
• Serves as the health department representative and effectively communicates all health department services available to the public.
• Maintains positive, constructive and cooperative communication by telephone, in written form, email or in person with supervisors, peers or clients. Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

Competencies (KSA's)

Competencies

• Customer Focus
• Interpersonal Savvy
• Communicates Effectively
• Drives Engagement
• Instills Trust

Knowledges

• Clerical
• Customer and Personal Service
• Information Technology
• Telecommunications
• Sociology and Anthropology

Skills

• Active Learning and Listening
• Time Management
• Equipment Operation
• Reading Comprehension
• Judgment and Decision Making

Abilities

• Mathematical Reasoning
• Written Comprehension
• Perceptual Speed
• Problem Sensitivity
• Speech Clarity

Tools & Equipment

• Personal Computer
• Multi-Line Phone
• Print/Fax/Copy/Scan Machine
• iPad
• Plum Case

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

• Agencies may allow an exception based on other factors.