Medical Office Administration

ADP, Inc.; Los Angeles (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

ADP, Inc. in Southern California seeks experienced Front Desk Administrators & Patients Schedulers to greet patients, verify insurance, schedule appointments, and manage medical records across multiple LA and Orange County locations.

The role is full-time, non-exempt with Monday–Friday hours and Saturdays on rotation. Strong communication, computer skills, HIPAA knowledge, and customer service orientation are essential.

Qualifications

• Administrative office experience in healthcare is preferred.
• Strong verbal and written communication skills required.
• Ability to read and understand basic healthcare terminology.
• Proven customer service experience or training.
• Proficient with computer software including Word and Excel.
• Knowledge of HIPAA regulations and release of information standards.

Responsibilities

• Meeting/greeting patients.
• Checking in patients.
• Processing paperwork.
• Entering new patients into the system.
• Creating new patient files.
• Filing medical records.
• Answering phones and other clerical duties.

Skills

Administrative experience

Verbal and written communication

Customer service

HIPAA compliance

Healthcare terminology

Microsoft Office proficiency

Attention to detail

Scheduling experience

Education

High School Diploma

Tools

Microsoft Word

Excel

Outlook

Access

PowerPoint

Job description

We are large Imaging group, with 30 locations across Southern California, proud leading providers of quality healthcare to the community. Our centers are equipped to treat diagnostics, traumatic, and life-threatening injuries, with caring and innovative team of healthcare professionals dedicated to enthusiastically improving the health and quality of life of the people we serve. We are looking for experienced Front Desk Administrators & Patient Schedulers who will take care of answering the phone, calling and scheduling patients, verifying insurance and eligibility, etc. This is full time non-exempt position: Monday -- Friday, Saturdays on rotation (Overtime) Multiple Locations available in Los Angeles County and Orange County.

Responsibilities

• Meeting/greeting patients
• Checking in patients
• Processing paper work
• Entering new patients into our computer system
• Creating new patient files
• Filing documents in patients' medical records
• Answering phones, and other clerical duties as assigned

Minimum Qualifications

• Administrative experience in an office setting; previous release of information/ filing and scanning medical records, or other related experience in a healthcare environment is preferred.
• Effective verbal and written communication skills.
• Ability to read and comprehend simple, healthcare terminology.
• Proven customer service experience and/or training.
• Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel.
• Ability to understand and become knowledgeable of release of information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.
• Knowledge of handling medical records and of basics of scanning and uploading files, downloading and executing is a Plus
• Strong knowledge of health insurance plans as well as benefits verification /authorization
• Proficiency in: Microsoft Word, Excel, Outlook, Access, PowerPoint.
• Internet Savvy: excellence in opening files on the web

Education/Training/Experience

• High School Diploma (Required) Experience working in Radiology (Preferred). Customer Service Experience- 1 Year (Preferred)
• Minimum 1 year Scheduling, Medical Records or Front Office experience required or externship in medical field Bilingual candidates Preferred