Medical Member Services Representative (Onsite - Charlotte, NC) - 2nd Shift Schedule!

Med A/Rx; Charlotte (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid Wellness Time and Holidays

Employer paid life insurance and long‑

Internal growth opportunities

Job summary

Meduit in Charlotte, NC is seeking a Medical Customer Service Representative to guide patients through their medical bills and support our healthcare partners in delivering exceptional patient care. This onsite role is located at 4135 S Stream Blvd Ste 400, Charlotte, NC 28217 with a 4-week paid training.

Schedule is 10am–7pm Eastern, Monday–Friday. Compensation is $16–$18 per hour base plus $2 per hour shift differential, with medical/dental/vision benefits and a clear path for growth.

Qualifications

• 1 year of prior call center experience (in-office or remote)
• High School Diploma or GED
• Proficiency with PC-based applications (Outlook, Word, Excel)

Responsibilities

• Explain financial responsibility to patients in a compassionate way
• Handle inbound and outbound calls about outstanding balances
• Meet or exceed established performance metrics
• Follow procedures to resolve patient balances
• Identify consumer payment plans
• Use call scripts provided
• Set up consumer payments over the phone
• Document all conversations in company systems
• Assist patients with eligibility for financial assistance programs
• Provide information to Client Services as needed
• Comply with HIPAA and related regulations regarding collections

Skills

Compassion

Communication

Problem-solving

Teamwork

Time management

Decision-making

Education

High School Diploma/GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

About Us

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at

About Us

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at

About The Role

Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.

Title: Medical Customer Service Representative
Schedule: 10am - 7pm Eastern Time Zone, Monday - Friday
Location: Onsite - 4135 S Stream Blvd Ste 400, Charlotte, NC 28217
Paid Training: 4 weeks
Compensation: $16 - $18 per hour base + $2 per hour shift differential

Key Responsibilities

• Helping patients understand financial responsibility in a helpful and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances:
• Identifying consumer payment plans
• Utilizing call scripts provided
• Setting up consumer payments over the phone
• Documenting all conversations electronically on company and/or client systems
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Providing information to Client Services as needed
• Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Skills & Competencies

• Compassion
• Communication
• Problem-solving
• Teamwork
• Time management and sound decision-making skills

Required Qualifications

• 1 year of previous call center experience (In-office or Remote)
• High School Diploma/GED
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)

Preferred Qualifications

• Experience in a fast-paced environment
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
• Experience with medical billing/claims processing
• Experience providing excellent customer service in a variety of situations, including those that escalated

Employment Eligibility

Candidates must be legally authorized to work in the United States at the time of hire. The company does not provide employment visa sponsorship for this position. As a condition of employment, a pre-employment background check will be conducted.

What We Offer

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.