Medical Member Services Representative (Onsite - Charlotte, NC) - 2nd Shift Schedule!

Meduit; Charlotte (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid Wellness Time and Holidays

Life insurance and long-term disabled

Job summary

Meduit is seeking a Medical Customer Service Representative for our onsite Charlotte, NC location. The role handles patient communications regarding medical bills, helping clients focus on patient care while maintaining compassionate service.

The position requires a year of call center experience, basic PC skills (Outlook/Word/Excel), and a commitment to meeting metrics. Paid training is provided; compensation ranges with a $2 shift differential for the 2nd shift.

Qualifications

• 1 year of previous call center experience (in-office or remote).
• High School Diploma or GED required.
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel).

Responsibilities

• Help patients understand financial responsibility in a clear, non-threatening manner.
• Take inbound and make outbound calls to patients regarding outstanding balances.
• Meet or exceed established metric goals.
• Document all conversations electronically on company/client systems.
• Assist patients in determining eligibility for financial assistance programs when applicable.

Skills

Call center experience

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School Diploma/GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Medical Member Services Representative (Onsite - Charlotte, NC) - 2nd Shift Schedule!

Job Category: Non Exempt

Requisition Number: EBOCL003168

• Posted : October 2, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Meduit - Charlotte
4135 S Stream Blvd
Charlotte, NC 28217, USA

• Pay or shift range: $16 USD to $18 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

About Us:

Meduitis a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus onoptimizingpayments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented.Learn more at www.meduitrcm.com.

About the Role:

Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.

Title: Medical Customer Service Representative

Location: Onsite - 4135 S Stream Blvd Ste 400, Charlotte, NC 28217

Paid Training: 4 weeks

Compensation: $16 - $18 per hour base + $2 per hour shift differential

Key Responsibilities:

• Helping patients understand financial responsibility in a helpful and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances:
• Identifying consumer payment plans
• Utilizing call scripts provided
• Setting up consumer payments over the phone
• Documenting all conversations electronically on company and/or client systems
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Providing information to Client Services as needed
• Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
• Compassion
• Communication
• Problem-solving
• Teamwork
• Time management and sound decision-making skills

Required Qualifications:

• 1 year of previous call center experience (In-office or Remote)
• High School Diploma/GED
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)

PreferredQualifications:

• Experience in a fast-paced environment
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
• Experience with medical billing/claims processing
• Experience providing excellent customer service in a variety of situations, including those that escalates

Employment eligibility:

Candidates must be legally authorized to work in the United States at the time of hire.

The company does not provide employment visa sponsorship for this position.

As a condition of employment, a pre-employment background check will be conducted.

What We Offer:

• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• PaidWellnessTimeandHolidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Meduitis an Equal Opportunity Employer. We do not discriminate based on any protected classand welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

#LI-Onsite

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.