Customer Service Representative (Onsite) | Charlotte, NC

Meduit; Charlotte (NC); On-site; CAD 31,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid wellness time and holidays

Employer-paid life insurance

Job summary

Meduit is seeking a Customer Service Representative onsite at our Charlotte, NC location. You will handle customer inquiries, payments, and account questions, delivering clear explanations and friendly support to ensure a positive experience.

You will collaborate with internal teams to maintain accurate records, follow scripts and workflows, and meet quality and productivity targets in a fast-paced environment. This role starts 11/2/2026 and offers $16-$18 per hour plus incentives.

Qualifications

• High School Diploma or GED required.
• At least 1 year in a customer-facing role.
• Experience in a fast-paced, metrics-driven environment.
• Strong computer skills with multiple systems.
• Clear, professional communication and reliability.

Responsibilities

• Handle inbound and outbound calls related to customer account balances.
• Explain balances, payments, and options clearly and professionally.
• Set up payment arrangements and process transactions over the phone.
• Document interactions accurately across multiple systems.
• Follow scripts and compliance requirements to meet QA goals.
• Support customers with available programs and financial assistance when applicable.

Skills

Customer service

Communication

Reliability

Teamwork

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Customer Service Representative (Onsite) | Charlotte, NC

Job Category: Non Exempt

Requisition Number: CUSTO003169

• Posted : October 6, 2026
• Full-Time
• On-site

Locations

Showing 1 location

4135 S Stream Blvd
Suite 400
Charlotte, NC 28217, USA

• Pay or shift range: $16 USD to $18 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

About the Role:
The Customer Service Representative is responsible for supporting customers with account-related questions, payments, and issue resolution. This role ensures a positive customer experience by handling inbound and outbound calls, resolving concerns, and providing clear and accurate information.

The Customer Service Representative partners with internal teams to maintain accurate account records, follow established workflows, and meet quality and productivity expectations in a fast-paced environment.

Title: Customer Service Representative

Location: Onsite - 4135 South Stream Boulevard, Charlotte, NC 28217

Schedule: 8 AM to 5 PM or 9 AM to 6PM Eastern Time Zone, Monday – Friday

Start Date: 11/2/2026

Compensation: $16-$18 per hour base + performance incentives

Key Responsibilities:

• Handle inbound and outbound calls related to customer account balances
• Provide clear, professional explanations of balances, payments, and available options
• Set up payment arrangements and process transactions over the phone
• Accurately document all interactions while navigating multiple systems
• Follow established workflows, scripts, and compliance requirements
• Meet performance goals related to productivity and quality
• Assist customers with available support or financial assistance programs when applicable

Required Qualifications:

• High School Diploma or GED
• Minimum of 1 year of experience in a customer-facing role (call center, retail, office, front desk, administrative, or similar)
• Experience working in a fast-paced, performance-driven environment
• Strong computer skills, including the ability to navigate multiple systems (Outlook, Word, Excel or similar tools)
• Ability to communicate clearly and professionally, including handling account-related conversations
• Demonstrated reliability and consistent work history with a track record of meeting expectations

PreferredQualifications:

• Call center experience
• Experience with billing, payments, or account resolution
• Experience meeting or exceeding performance metrics
• Experience handling escalated customer interactions
• Exposure to healthcare, insurance, or financial services environments

About Us:

Meduitis a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus onoptimizingpayments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented.Learn more at www.meduitrcm.com.

Employment eligibility:

• Candidates must be legally authorized to work in the United States at the time of hire
• The company does not provide employment visa sponsorship for this position
• As a condition of employment, a pre-employment background check will be conducted

What We Offer:

• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• PaidWellnessTimeandHolidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Meduitis an Equal Opportunity Employer. We do not discriminate based on any protected classand welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

#LI-Onsite

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.