Medical Lab Customer Support Specialist I

MSU - Michigan State University; East Lansing (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

MSU - Michigan State University’s Veterinary Diagnostic Laboratory Front Desk role covers customer service and clerical duties in a busy lab setting. You will assist clients, process orders, and ensure proper submission procedures are followed, while maintaining records and supporting billing activities.

The ideal candidate has strong communication, multitasking ability, and experience in an administrative medical or lab environment.

Qualifications

• High school diploma or equivalent required.
• 1–3 years in administrative medical or laboratory setting.
• Strong written and verbal communication.

Responsibilities

• Provide front-line customer service for laboratory clients.
• Process documentation and ensure accurate order entry.
• Guide clients on submission requirements and specimen handling.
• Coordinate billing, records, and correspondence.
• Route complex inquiries to lab staff as needed.
• Maintain front-office supplies and logs.
• Ensure regulatory and university policy compliance.
• Support a fast-paced team environment.

Skills

Multitasking

Customer service

Verbal & written communication

Data entry

Teamwork

Education

High school diploma or equivalent

Tools

Windows

Excel

Word

Job description

MSU - Michigan State University’s Veterinary Diagnostic Laboratory Front Desk role covers customer service and clerical duties in a busy lab setting. You will assist clients, process orders, and ensure proper submission procedures are followed, while maintaining records and supporting billing activities.

The ideal candidate has strong communication, multitasking ability, and experience in an administrative medical or lab environment.