Medical Interpreter - Cantonese

Mass General Brigham; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits

Career advancement opportunities

Bonuses as applicable

Job summary

Mass General Brigham seeks a professional Medical Interpreter to facilitate interpretation and translation for diverse patient populations on site. You will support accurate communication for pre/post-operative materials, education, and discharge instructions while maintaining high ethical standards.

Onsite travel to a second location may be required. The role requires an accredited Medical Interpreter Certificate and preferred NBCMI certification, with 2–3 years healthcare interpreting

Qualifications

• Adhere to the standard code of ethics for medical interpreters.
• Keep accurate documentation of interpretation encounters with location, duration and purpose.
• Coordinate and train staff on telephone interpretation services and equipment.
• Answer calls promptly and interpret in a friendly, professional manner.
• Represent the hospital professionally and on-time in all interpretations.
• Assist with appointment reminders, rescheduling and coordinating interpreters as needed.
• Help LEP patients navigate the hospital and access services.
• Place outbound calls to confirm appointment dates and times.
• May be required to take on-call requests for emergencies at night or on weekends.
• Travel to second location (800 Huntington Avenue) as needed.

Responsibilities

• Provide interpretation and translation for patient and family communications.
• Follow up and document interpretation encounters for quality and compliance.

Skills

Medical interpreting

Translation

Telephone interpretation

Communication

Documentation

Scheduling coordination

Education

High School Diploma

Medical Interpreter Certificate

NBCMI Certification preferred

Tools

Telephone interpretation equipment

Job description

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary: Responsible for facilitating the successful delivery of services to patients and family members of various languages.

Follows requests for interpretation, collaborating with qualified auxiliary interpreters for comprehensive accommodation of interpretation requests. Provides translation service (both sight translation & written translation) of pertinent materials for patients and families, such as written information regarding relevant services, pre-operative, post-operative, discharge instructions, patient and family education, and follow-up care materials.

Qualifications

Essential Functions -Serve as a mediator, as necessary and when appropriate, to enhance communication between staff and patients/family as it relates to medical care and adhere to the standard code of ethics for medical interpreters.

• Keep accurate documentation of interpretation encounters to include relevant data such as location, duration, and purpose.
• Provides coordination and staff training on the use of the telephone language interpretation services (and relevant equipment).
• Answer calls promptly and conduct interpretation in a friendly and professional manner.
• Function in a manner appropriate to each interpreted situation, demonstrating professional appearance, conduct, and promptness.
• Adheres to standard code of ethics for medical interpreters.
• Assisting with appointment reminders, rescheduling, and, in some cases, scheduling, coordinating, or dispatching interpreters for assignments.
• Helping LEP patients navigate the hospital, including finding departments, understanding administrative forms and connecting with social services.
• Placing outbound calls to scheduled patients to confirm appointment dates & times.
• May be required to take on-call requests to be available for emergencies at night and on weekends.
• Able to travel to our second location, 800 Huntington Avenue, is required as needed.

Does this position require Patient Care? Yes

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Medical Interpreter Certificate is required

National Board of Certificate for Medical Interpreters preferred

Experience

Healthcare and/or medical interpreting experience 2-3 years preferred

Knowledge, Skills And Abilities

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Being aware of others' reactions and understanding why they react as they do.
• Talking to others to convey information effectively.
• Understanding the implications of new information for both current and future problem-solving and decision-making.

Schedule - Tuesday to Wednesday, 7AM to 2:30PM

Physical Requirements

Additional Job Details (if applicable)

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

243-245 Charles Street

Scheduled Weekly Hours

0

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$23.34 - $33.37/Hourly

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.