Medical Interpreter - Mandarin

5110 Massachusetts Eye and Ear Infirmary; Boston (MA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

5110 Massachusetts Eye and Ear Infirmary in Boston seeks an on-site Medical Interpreter to facilitate communication for patients and families across languages. You will provide sight and written translation of materials, collaborate with auxiliary interpreters, and support interpretation requests in a fast-paced hospital setting.

Responsibilities include documenting encounters, coordinating staff, answering calls, and helping LEP patients navigate the hospital, with opportunities for on-call

Qualifications

• Must be able to interpret in real-time for patients and families across languages.
• Keep accurate logs of interpretation encounters with location, duration, and purpose.
• Coordinate and train staff on telephone language interpretation services.
• Answer calls promptly and maintain professional demeanor.
• May assist with appointment reminders and scheduling interpreters as needed.
• Assist LEP patients in navigating the hospital and services.

Responsibilities

• Provide interpretation for patient and family communication across languages.
• Translate patient education materials and discharge information as needed.
• Coordinate with auxiliary interpreters to cover requests.
• Document interpretation encounters with relevant data.
• Assist with scheduling, reminders, and dispatching interpreters when necessary.
• Support patient navigation and access to services.

Skills

Interpreting

Documentation

Staff training

Telephone interpretation

On-call support

Patient navigation

Scheduling interpreters

Professional conduct

On-site collaboration

Education

High School Diploma or Equivalent

Medical Interpreter Certificate

National Board Certification preferred

Job description

Site and Mission

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Summary:

Responsible for facilitating the successful delivery of services to patients and family members of various languages. Follows requests for interpretation, collaborating with qualified auxiliary interpreters for comprehensive accommodation of interpretation requests. Provides translation service (both sight translation & written translation) of pertinent materials for patients and families, such as written information regarding relevant services, pre-operative, post-operative, discharge instructions, patient and family education, and follow-up care materials.

Qualifications

• Serve as a mediator, as necessary and when appropriate, to enhance communication between staff and patients/family as it relates to medical care and adhere to the standard code of ethics for medical interpreters.
• Keep accurate documentation of interpretation encounters to include relevant data such as location, duration, and purpose.
• Provides coordination and staff training on the use of the telephone language interpretation services (and relevant equipment).
• Answer calls promptly and conduct interpretation in a friendly and professional manner.
• Function in a manner appropriate to each interpreted situation, demonstrating professional appearance, conduct, and promptness.
• Adheres to standard code of ethics for medical interpreters.
• Assisting with appointment reminders, rescheduling, and, in some cases, scheduling, coordinating, or dispatching interpreters for assignments.
• Helping LEP patients navigate the hospital, including finding departments, understanding administrative forms and connecting with social services.
• Placing outbound calls to scheduled patients to confirm appointment dates & times.
• May be required to take on-call requests to be available for emergencies at night and on weekends.

Multiple Locations: may travel within the City of Boston to other Mass Eye and Ear locations to work at different locations.

Does this position require Patient Care? Yes

Education High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials Medical Interpreter Certificate is required

National Board of Certificate for Medical Interpreters preferred

Experience Healthcare and/or medical interpreting experience 2-3 years preferred

Knowledge, Skills and Abilities

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Being aware of others' reactions and understanding why they react as they do.
• Talking to others to convey information effectively.
• Understanding the implications of new information for both current and future problem-solving and decision-making.

Schedule

Schedule - Tuesday to Thursday, 7:00AM to 2:30PM

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)

Additional Job Details (if applicable)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Location

Remote Type Onsite Work Location 243-245 Charles Street

Scheduled Weekly Hours

0

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

Pay Range $23.34 - $33.37/Hourly Grade 5 At Mass General Brigham

Benefits

• In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.

These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Company Culture

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives.

Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine.

Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.