Medical Group Scheduler - PRMC

Presbyterian Healthcare Services; Clovis (NM); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Job summary

Presbyterian Healthcare Services is hiring a Medical Group Scheduler for PMG - Plains Regional Medical Group in Clovis, NM. The role supports scheduling, patient intake, referrals, and demographic updates, working with providers to ensure timely access.

The position requires a high school diploma, EPIC scheduling competency, and experience in a healthcare or call center environment; benefits are included for eligible employees.

Qualifications

• High school (G.E.D) required; 9+ months in office/healthcare/customer service.
• Must pass EPIC scheduling competency within 90 days of hire.
• 1+ year in provider office or call center preferred.

Responsibilities

• Schedule patient appointments per guidelines and monitor the daily schedule.
• Verify demographics and insurance information; handle referrals and EPIC entries.
• Answer calls, document messages, and relay information to care teams.
• Maintain HIPAA confidentiality and manage referrals to other facilities.
• Support access by coordinating with providers and nursing teams.

Skills

EPIC scheduling

Customer service

Office procedures

Education

High school diploma

Tools

EPIC

Job description

Location Address:

2200 W 21st StreetClovis, NM 88101-2011

Compensation Pay Range:

Minimum Offer $16.37Maximum Offer $24.89Now Hiring: Medical Group Scheduler - PRMC

Summary:

Build your Career. Make a Difference. Presbyterian is hiring a skilled Medical Group SchedulerType of Opportunity: Full timeJob Exempt: NoJob is based: PMG - Plains Regional Medical GroupWork Shift: Days (United States of America)

Responsibilities:

Coordinates the encounter or episode process for the customer/patient including scheduling appointments, entering referrals, updating patient demographics and facilitating the Advanced Access process

• Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions. Monitors the daily patient schedule, places reminder calls and identifies no shows for rescheduling.
• Ability to review schedule, anticipate errors and take corrective action.
• Verifies patient demographics and insurance information.
• Answer telephones, takes complete and accurate message and relays information appropriate party to support operational aspects of patient care. Ability to answer questions regarding hospital and departmental operations, policies and procedures.
• Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers. Responsible for following HIPAA confidentiality guidelines while performing all duties. Responsible for responding to requests within the scope of the job to include mailing or faxing requested material to other PHS departments facilities and other appropriate facilities.
• Maintains and fosters effective customer relations with patients, providers and the public by listening, responding, and documenting customer phone inquiries and complaints. Attempts to resolve complaints in the moment and enters complaints/compliments into Advocate.
• Enters referrals into EPIC to support patient care.
• Exhibits extensive knowledge and understanding of the Advanced Access Process.
• Monitor provider schedules and correct as needed.
• Work with provider/nurse team to ensure patient access.
• Follows team appointment and same day appointment guidelines.
• Generate and track Team appointments and Access forms
• Recognize calls requiring special handling and attention following the EMTALA procedures and redirects the call accordingly.
• Initiate the referral process and faxing of approved referrals. Also providing answers to patients inquires regarding a referral or the referral process.
• Attend monthly meetings.

Qualifications:

• High school (G.E.D) required. Minimum 9 months of work experience in office, healthcare, or customer service environment is required.
• Must pass EPIC competency for scheduling within 90 days of hire.
• One or more years experience in a provider office or one year or more in call center environment or similar environment preferred.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services