Medical Front Office & Scheduling Specialist

AdventHealth; Wesley Chapel (FL); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Benefits from Day One

PTO from Day One

403-B Plan

Parental Leave 4 Weeks

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Wesley Chapel, FL seeks a Full-time Day shift patient services associate to greet patients, collect documents, schedule appointments, verify insurance, and process payments. The role supports care delivery by managing records and coordinating referrals.

Requirements include a High School diploma or equivalent and at least 1 year of related experience preferred. Background screening aligns with Florida requirements; benefits begin on day one.

Qualifications

• High school diploma or equivalent is required.
• 1+ years related experience preferred.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including documentation.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service.
• Establishes patient payment plans as required by department policy. Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth in Wesley Chapel, FL seeks a Full-time Day shift patient services associate to greet patients, collect documents, schedule appointments, verify insurance, and process payments. The role supports care delivery by managing records and coordinating referrals.

Requirements include a High School diploma or equivalent and at least 1 year of related experience preferred. Background screening aligns with Florida requirements; benefits begin on day one.