Medical Front Office Receptionist at NATIVE HEALTH Phoenix, AZ

NATIVE HEALTH; Phoenix (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

NATIVE HEALTH seeks a Medical Front Office Receptionist in Phoenix, AZ. This vital role involves providing excellent customer service, managing patient registration, and handling clerical tasks. Candidates should demonstrate strong communication skills and experience in a medical setting. Join our mission to empower our community while enjoying a supportive work environment with great benefits.

Benefits

Medical, Vision, and Dental Insurance

Retirement Benefits - Up to 5% Matching Contribution

Paid Time Off/Sick Leave

Paid Holidays (12)

Tuition Reimbursement and Educational Leave

Employee Recognition Program

Qualifications

• High school diploma required; associate degree preferred.
• 3 years experience in customer service or medical field required.
• Bilingual in Spanish preferred.

Responsibilities

• Greeting patients and managing front office duties.
• Answering phone calls and scheduling appointments.
• Processing payments and verifying patient information.

Skills

Customer Service

Eligibility Requirements Knowledge

Office Procedures

Communication

Bilingual in Spanish

Education

High School Diploma

Associate Degree

Tools

Microsoft Office

Nextgen EHR

Job description

Medical Front Office Receptionist at NATIVE HEALTH Phoenix, AZ

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Medical Front Office Receptionist at NATIVE HEALTH Phoenix, AZ

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This range is provided by NATIVE HEALTH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.96/hr - $17.96/hr

Medical Front Office Receptionist job at NATIVE HEALTH. Phoenix, AZ.

At NATIVE HEALTH, we strive to provide the best health care available for urban American Indians, Alaska Natives, and other individuals who generally experience barriers to health and wellness services.

Mission: To provide accessible holistic patient centered care, to empower our community to achieve the highest quality health and well-being.

Vision: Healthy People in Healthy Communities.

NATIVE HEALTH Benefits and Perks Include

• Medical, Vision, and Dental Insurance
• Retirement Benefits - Up to 5% Matching Contribution
• Paid Time Off/Sick Leave
• Paid Holidays (12)
• Tuition Reimbursement and Educational Leave
• Employee Recognition Program
  
  

Starting Hourly Pay: $17.96 Job Description

The Medical Front Office Receptionist is responsible for providing excellent customer services while performing front office duties for the NATIVE HEALTH clinics. This includes greeting patients in a positive and friendly manner, answering all incoming phone calls, appointment setting, updating patient information, verifying eligibility for the Arizona Health Care Cost Containment System (AHCCCS) or other patient payment sources, collecting payment from patients, and other clerical duties. The Medical Front Office Receptionists work as a team and are principally responsible for the first contact with patients to assure optimal patient flow.

Key Accountabilities

• Provide excellent customer service to visitors, patients, and staff in person and
• Manages patient registration and eligibility of insurance.
• Connecting the uninsured and underinsured with enrollment services.
• Manages medical appointments and providers schedules.
• Collect and process accurate payments from individual patients.
• Supports the organization as needed.
  
  

KNOWLEDGE/SKILLS/ABILITIES: * Excellent customer service skills. * Expert knowledge regarding eligibility requirements of AHCCCS, CMDP, Sliding Fee Scale Program, and Title V. * Knowledge of general office procedures including answering phone calls, directing calls, photocopying, faxing, typing, Microsoft Office programs including Excel, Word, and Outlook, etc. * Able to use medical Electronic Health Records: Nextgen. * Knowledge of privacy and confidentiality policies and regulations. * Ability to work with people and to make them comfortable about the release of personal, financial, and medical information. * Ability to communicate and engage others to carry out assignments, meet goals, and ensure the success of NATIVE HEALTH. * Ability to confirm private insurance benefits and determine associated co-pay requirements. * Possess a positive attitude. Qualifications

QUALIFICATIONS /EXPERIENCE/REQUIREMENTS: * High school diploma required. * Associate degree preferred. * A minimum of three years of combined experience in customer service, patient registration, or other direct care medical experience required. * Bilingual in Spanish is preferred.

Standard Employment Requirements * Must possess a valid and unrestricted Arizona driver's license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver's license during employment. Must be insurable under NATIVE HEALTH's liability auto policy. * Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH. * Must pass substance abuse testing upon employment and submit to random testing during employment. * Must provide an updated immunization (IZ) record at the time of employment. * Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update. * Must obtain a First Aid/CPR Card within (90) calendar days of employment and maintain a valid CPR Card during employment.

Additional Information

Native Health complies with all state and federal requirements, including EEOC requirements.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

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