Case Manager - Behavioral Health (Outpatient)

Native American Connections; Phoenix (AZ); On-site; USD 44,000 - 54,000; Part time

Job summary

Join a mission-driven organization dedicated to reducing health disparities within Native American communities. As a Case Manager for Behavioral Health, you'll play a vital role in ensuring clients receive comprehensive care and support. This position involves conducting assessments, facilitating groups, and connecting clients with essential resources. You'll work in a collaborative environment that values cultural competence and trauma-informed care. If you're passionate about making a difference and have the skills to support diverse populations, this is the opportunity for you.

Qualifications

• Bachelor’s degree in behavioral health preferred; or equivalent experience.
• Strong interpersonal and communication skills required.
• Experience with Native American populations preferred.

Responsibilities

• Conduct initial intake assessments and complete related paperwork.
• Facilitate health promotion and skills training groups.
• Coordinate care among treatment teams and community resources.

Skills

Interpersonal Skills

Written and Oral Communication

Customer Service

Critical Thinking

Problem-Solving

Organizational Skills

Time Management

Knowledge of Chemical Dependency

Bilingual - Spanish

Education

Bachelor’s Degree in Behavioral Health

Associates of Arts Degree in Behavioral Health

High School Diploma or GED

Tools

Electronic Health Record Systems

MS Office

Job description

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MISSION:

Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing throughout the communities we serve.

MISSION:

Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing throughout the communities we serve.

POSITION SUMMARY:

Under the direct supervision of the Clinical Supervisor, Case Manager ensures coordination and continuity of care. Provides skill training and development, intake assessment, facilitates groups, connects clients to community resources, and provides coordination of care.

RESPONSIBILITIES:

• Completes initial intake/assessments for new clients and completes all related paperwork in a timely manner.
• Assists with or facilitates health promotion, psychoeducational and skills training groups; provides individualized case management to Outpatient (Integrated Health) clients.
• Updates Treatment plans for clients, as needed.
• Completes clinical documentation on daily basis including but not limited to group and individual progress notes, intake and discharge documentation.
• Assists with development of individual and client cultural competencies.
• Provides support around addressing Social Determinants of Health needs including documentation of:
• Workforce development, helping with resumes, interviews as indicated by client need.
• Referrals for all necessary basic needs, supplies, i.e., medical appointment, eyeglasses, and other aids.
• Referral for services for housing, employment, job training, etc.
• Assist with transportation resources as needed.
• Assist in obtaining benefits such as with applications for food stamps, GA, AHCCCS.
• Assists in making community referrals and support.
• Assists clients in completing the housing interest form and VI-SPDAT
• Assists with coordination of care amongst treatment team and referral sources and multidisciplinary team, including Adult Recovery Team meetings.
• Provides coverage for Front Desk as needed.
• Support and actively engage in practices of inclusion through Cultural and Linguistically Appropriate Services (CLAS) Standards.
• Completes duties using trauma informed care principles.
• Other duties as assigned.
  
  
  

CORE COMPETENCIES:

• Interpersonal Communication
• Collaboration and Teamwork
• Screening and Assessment
• Care Planning and Care Coordination
• Quality of Work/Intervention
• Cultural Competence and Adaptation
• Systems Oriented Practice (Work Efficiency/ Punctuality/Attendance)
• Productivity
• Practice-Based Learning and Quality Improvement
• Informatics
• Initiative/Resourcefulness
• Dependability
• Professional Behavior- Attitude/Enthusiasm
  
  
  

EDUCATIONAL/WORK EXPERIENCE REQUIREMENT:

• Bachelor’s degree in behavioral health field preferred; or
• Associates of Arts Degree in behavioral health field and 2 years’ experience in licensed facility; or
• Associates of Arts Degree with LSAT AzBBHE license; or
• High school diploma or GED and 4 years’ experience in a licensed facility; or
• High school diploma or GED and 18 hours credit in related field and 2 years’ experience in a licensed facility; and
• Possess and maintain a valid Arizona driver’s license and
• Fingerprint Clearance Card
  
  
  

SKILLS REQUIREMENT:

• Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
• Demonstrate excellent written and oral communication skills.
• Excellent customer service skills.
• Must demonstrate critical thinking, problem- solving and organizational and time management skills.
• Proficiency in electronic health record systems
• Must be able to work well with others in a team approach.
• Understand the dynamics of chemical dependency and demonstrate the ability to integrate the knowledge for practical application.
• Must understand the recovery process of the chemically dependent individual.
• Experience in working with the Native American population preferred.
• Know the economic, educational and social problems of Native Americans and referral sources available, preferred.
• MS Office proficiency
• Bilingual- Spanish desired
  
  
  

PHYSICAL DEMANDS:

• Able to sit, stand walk with/ without accommodations.
  
  
  

NATIVE AMERICAN PREFERENCE: Preference is given to qualified Native American Applicants in accordance with the Indian Preference Act. If claiming a preference, a copy of valid documentation will be necessary.

DRUG FREE WORKPLACE: Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.

FAIR LABOR STANDARDS ACT:

This position is considered to be Exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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