Medical Front Office Receptionist

NATIVE HEALTH; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider seeks a Medical Front Office Receptionist to enhance patient experiences at their clinics. This role involves welcoming patients, scheduling appointments, and administrative tasks essential for efficient clinic operations. The ideal candidate ensures smooth patient flow while demonstrating exceptional customer service skills. Join NATIVE HEALTH to contribute to community health and wellness.

Benefits

Medical, Vision, and Dental Insurance

Retirement Benefits - Up to 5% Matching Contribution

Paid Time Off/Sick Leave

Paid Holidays (12)

Tuition Reimbursement and Educational Leave

Employee Recognition Program

Qualifications

• Minimum 3 years experience in customer service or direct care medical.
• Bilingual in Spanish preferred.

Responsibilities

• Greet patients and manage the front office duties.
• Answer phone calls and schedule appointments.
• Verify patient eligibility for AHCCCS.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma

Associate degree

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Join to apply for the Medical Front Office Receptionist role at NATIVE HEALTH

3 days ago Be among the first 25 applicants

Join to apply for the Medical Front Office Receptionist role at NATIVE HEALTH

Get AI-powered advice on this job and more exclusive features.

Company Description

At NATIVE HEALTH, we strive to provide the best health care available for urban American Indians, Alaska Natives, and other individuals who generally experience barriers to health and wellness services.

Company Description

At NATIVE HEALTH, we strive to provide the best health care available for urban American Indians, Alaska Natives, and other individuals who generally experience barriers to health and wellness services.

Mission: To provide accessible holistic patient centered care, to empower our community to achieve the highest quality health and well-being.

Vision: Healthy People in Healthy Communities.

NATIVE HEALTH Benefits and Perks Include:

• Medical, Vision, and Dental Insurance
• Retirement Benefits - Up to 5% Matching Contribution
• Paid Time Off/Sick Leave
• Paid Holidays (12)
• Tuition Reimbursement and Educational Leave
• Employee Recognition Program
  
  

Starting Hourly Pay: $17.96

Job Description

The Medical Front Office Receptionist is responsible for providing excellent customer services while performing front office duties for the NATIVE HEALTH clinics. This includes greeting patients in a positive and friendly manner, answering all incoming phone calls, appointment setting, updating patient information, verifying eligibility for the Arizona Health Care Cost Containment System (AHCCCS) or other patient payment sources, collecting payment from patients, and other clerical duties. The Medical Front Office Receptionists work as a team and are principally responsible for the first contact with patients to assure optimal patient flow.

KEY ACCOUNTABILITIES:

• Provide excellent customer service to visitors, patients, and staff in person and
• Manages patient registration and eligibility of insurance.
• Connecting the uninsured and underinsured with enrollment services.
• Manages medical appointments and providers schedules.
• Collect and process accurate payments from individual patients.
• Supports the organization as needed.
  
  

KNOWLEDGE/SKILLS/ABILITIES:

• Excellent customer service skills.
• Expert knowledge regarding eligibility requirements of AHCCCS, CMDP, Sliding Fee Scale Program, and Title V.
• Knowledge of general office procedures including answering phone calls, directing calls, photocopying, faxing, typing, Microsoft Office programs including Excel, Word, and Outlook, etc.
• Able to use medical Electronic Health Records: Nextgen.
• Knowledge of privacy and confidentiality policies and regulations.
• Ability to work with people and to make them comfortable about the release of personal, financial, and medical information.
• Ability to communicate and engage others to carry out assignments, meet goals, and ensure the success of NATIVE HEALTH.
• Ability to confirm private insurance benefits and determine associated co-pay requirements.
• Possess a positive attitude.
  
  

Qualifications

QUALIFICATIONS/EXPERIENCE/REQUIREMENTS:

• High school diploma required.
• Associate degree preferred.
• A minimum of three years of combined experience in customer service, patient registration, or other direct care medical experience required.
• Bilingual in Spanish is preferred.
  
  

Standard Employment Requirements

• Must possess a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver’s license during employment. Must be insurable under NATIVE HEALTH’s liability auto policy.
• Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH.
• Must pass substance abuse testing upon employment and submit to random testing during employment.
• Must provide an updated immunization (IZ) record at the time of employment.
• Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update.
• Must obtain a First Aid/CPR Card within (90) calendar days of employment and maintain a valid CPR Card during employment.
  
  

Additional Information

Native Health complies with all state and federal requirements, including EEOC requirements.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at NATIVE HEALTH by 2x

Sign in to set job alerts for “Front Office Receptionist” roles.

Medical Front Office Receptionist/Scheduler

Phoenix, AZ $50,000.00-$75,000.00 1 month ago

Phoenix, AZ $36,100.00-$40,100.00 1 day ago

Phoenix, AZ $35,000.00-$42,000.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.