Medical Front Office - Patient Service Specialist

Select Specialty Hospital - Columbus Vic...; Springfield (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare provider seeks a Patient Service Specialist in Indian Orchard, MA to enhance patient experience in their outpatient physical therapy center. This part-time role involves managing patient interactions and ensuring smooth scheduling, requiring strong customer service skills and front desk experience.

Qualifications

• 1 Year of Front Desk Experience
• 1 Year of Scheduling Experience

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance authorizations.

Skills

Customer Service

Communication

Scheduling

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: Indian Orchard,MA

Type of Employment: Partime

Schedule: Weekdays - 8/9am to 6/6:30pm

Compensation: Starting at $16/hour (Pending experience)

When patients enter our outpatient physical therapy center in Indian Orchard, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required

• 1 Year of Front Desk Experience

• 1 Year of Scheduling Experience

Preferred Qualifications:

• Insurance Verification Experience
• Health Care Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans