Medical Front Office - Patient Service Specialist

Select Medical; Smyrna (DE); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in outpatient physical therapy seeks a full-time Medical Front Office - Patient Service Specialist. This role is vital for managing patient experiences and includes responsibilities like greeting, scheduling, and processing co-pays. Offering mentorship, generous PTO, and comprehensive health plans, it's an excellent opportunity for those looking to make a significant impact in patient care.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Qualifications

• High School Diploma or GED required.
• Preferred 1 year of front desk experience.

Responsibilities

• Greet and register patients and provide information during their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance authorizations.

Skills

Customer Service

Communication

Time Management

Education

High School Diploma or GED

Job description

Overview

Position: Medical Front Office - Patient Service Specialist

Location:208 N Dupont Blvd, Smyrna, DE 19977

Type of Employment:Full-time

Schedule: Weekdays (Hours Vary), 2 evenings until 7pm

Compensation: $18-$19/hr - based on experience

When patients enter our outpatient physical therapy center in Smyrna, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.