Medical Front Office - Patient Service Specialist

SSM Health; Saco (ME); On-site; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Specialist to enhance patient experiences at their outpatient center. In this full-time role, you will be the welcoming face for patients, guiding them through their visits and ensuring smooth operations. Your responsibilities will include greeting and registering patients, scheduling appointments, and managing insurance processes. This position offers an opportunity to make a significant impact on patient care from the moment they arrive. Join a team that values diversity and is committed to providing exceptional service in a supportive environment.

Qualifications

• High School Diploma/GED required.
• Strong communication skills for patient interaction.

Responsibilities

• Greet and register patients, providing information about their visits.
• Schedule appointments in person and via phone.
• Manage insurance authorizations and verifications.

Skills

Patient Registration

Communication Skills

Insurance Verification

Appointment Scheduling

Education

High School Diploma/GED

Job description

Overview

Position: Patient Service Specialist

Location: Saco, ME

Type of Employment: Fulltime

Schedule: Weekdays - 40 hours/wk

Compensation: Starting at $16/hour (Pending experience)

When patients enter our outpatient physical therapy center in Saco, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies, translation companies, market operational leaders, and business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Qualifications

Minimum Qualifications:

• High School Diploma/GED required.

Additional Data: Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.