Medical Front Office - Patient Service Specialist

Select Medical; Seneca (PA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Service Specialist to enhance the patient experience at their outpatient therapy center. This role involves managing patient interactions, scheduling appointments, and ensuring smooth communication with insurance companies and other stakeholders. The ideal candidate will have a strong customer service background and a commitment to providing exceptional care. Join this dynamic team and make a significant impact on patients' experiences from the moment they walk in the door. If you are passionate about healthcare and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• High School Diploma or GED required; therapy experience preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Greet and register patients, providing essential information.
• Schedule appointments and manage communications with various parties.
• Handle co-pays and conduct insurance verifications.

Skills

Patient Communication

Appointment Scheduling

Insurance Verification

Customer Service

Education

High School Diploma or GED

Job description

Medical Front Office - Patient Service Specialist

Job ID 323133

3338 State Route 257
Seneca, PA 16346-2534

Job Description

Position: Medical Front Office - Patient Service Specialist

Location: Seneca, PA

Type of Employment: Per Diem/PRN **Hours are not guaranteed**

Schedule: Weekdays (Hours Vary), Up to 3 evenings until 6pm

When patients enter our outpatient physical therapy center in Seneca, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Responsibilities

1. Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
2. Schedule patient appointments in person and via phone.
3. Regular communication with parties such as attorney offices, insurance companies, translation companies, market operational leaders, and business development team.
4. Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Qualifications

Minimum:

1. High School Diploma or GED.

Preferred:

1. Previous Therapy Experience.

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.