Medical Front Office - Patient Service Specialist

Kessler Institute for Rehabilitation; Poland (ME); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading rehabilitation center in Poland, ME, is seeking a part-time Patient Service Specialist to enhance patient experiences from the front desk. Your role involves greeting patients, scheduling appointments, and managing insurance details, contributing to exceptional care. This position offers flexible scheduling primarily on Fridays.

Qualifications

• High School Diploma or GED required.
• Experience in customer service preferred.
• Strong communication skills are essential.

Responsibilities

• Greet and register patients, providing information about visits.
• Manage scheduling of appointments in person and via phone.
• Collect co-pays and conduct insurance authorizations.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: Poland, ME

Type of Employment: Parttime

Schedule: Fridays - 7:30am to 4:15pm

Compensation: Starting at $18/hour (Pending experience)

When patients enter our outpatient physical therapy center in Poland, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required

Additional Data

Equal Opportunity Employer/including Disabled/Veterans