Medical Front Office - Patient Service Specialist

Kessler Institute for Rehabilitation - Welkind...; Conway (NH); On-site; Full time

Job summary

Join a leading outpatient physical therapy center as a Patient Service Specialist in Conway, NH. As the initial touchpoint for patients, you will ensure a smooth experience from registration to appointment scheduling. Benefit from a supportive work environment, generous PTO, and comprehensive health insurance, while investing in your future with a company-matching 401(k).

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plan

Qualifications

• 1 year of medical office experience required.
• 1 year of scheduling experience required.
• Insurance verification experience preferred.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments both in-person and via phone.
• Collect co-pays and manage insurance verifications.

Skills

Communication

Organizational Skills

Multitasking

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: Conway, NH

Type of Employment: Fulltime

Schedule: Weekdays - 40 hours

Compensation: Starting at $20/hour (Pending experience)

When patients enter our outpatient physical therapy center in Conway, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED required
• 1 Year of Medical Office Experience
• 1 Year of Scheduling Experience

Preferred Qualifications:

• Insurance Verification Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans