Medical Front Office - Patient Service Specialist

Select Specialty Hospital - Erie; Conway (NH); On-site; Full time

Job summary

A leading healthcare provider is seeking a Patient Service Specialist for its outpatient physical therapy center in Conway. The role involves managing patient interactions, coordinating appointments, and ensuring smooth operations in a fast-paced environment. Ideal candidates will have a high school diploma, experience in a medical office setting, and excellent communication skills. Join us to make a meaningful impact on patient experiences with comprehensive benefits including medical plans and a supportive work culture.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Life and disability protection

Qualifications

• Minimum 1 year of medical office experience required.
• 1 year of scheduling experience required.
• Preferred experience in insurance verification.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays, manage payer approvals, and conduct insurance verifications.

Skills

Communication

Customer Service

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: Conway, NH

Type of Employment: Fulltime

Schedule: Weekdays - 40 hours

Compensation: Starting at $20/hour (Pending experience)

When patients enter our outpatient physical therapy center in Conway, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED required
• 1 Year of Medical Office Experience
• 1 Year of Scheduling Experience

Preferred Qualifications:

• Insurance Verification Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans