Medical Front Office - Patient Service Specialist

Select Medical; Middletown (MD); On-site; Full time

Job summary

A leading healthcare company is seeking a dedicated Patient Service Specialist for their outpatient center. In this full-time role, you will be the first point of contact for patients, ensuring a smooth and welcoming experience. Responsibilities include greeting patients, scheduling appointments, and handling insurance processes. Join us and enjoy comprehensive benefits including medical plans, generous PTO, and a company-matching 401(k) plan.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Life and disability protection

Qualifications

• High School Diploma or GED required.
• 1 Year Front Desk experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients.
• Schedule appointments in person and via phone.
• Collect co-pays and manage insurance verifications.

Skills

Communication

Customer Service

Multitasking

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: Middletown, MD

Type of Employment:Full-time

Schedule: Monday - Friday (Hours Vary) (Two evenings a week till 7:30pm)

Compensation:Starting at $16/ hr (Hours Vary)

When patients enter our outpatient physical therapy center in Middletown, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans