Medical Front Office Lead - Patient Experience Champion

United Digestive; Marietta (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

United Digestive in Marietta, GA seeks a Full Time Front Office Team Lead to assist the Office Manager with staffing, scheduling, billing and medical records. You will lead a patient-facing front office team and ensure accurate daily payments and collections while maintaining HIPAA privacy.

Responsibilities include coordinating coverage, training staff, monitoring queues, and supporting marketing and office operations. Strong leadership and office software skills are essential for success.

Qualifications

• High School Diploma or GED required; 2-3 years of specialty medical office experience preferred.
• Gastroenterology experience and leadership experience are preferred.
• Front Office Team Lead must be computer literate and able to operate Greenway and Microsoft Office.

Responsibilities

• Coordinate coverage assignments for lunches and PTO; fill in for front office staff as needed.
• Assist the Office Manager to balance patient payments daily and oversee charge collection.
• Assist with OSHA and Safety program requirements as directed by the Office Manager.
• Order supplies and reconcile as directed by the Office Manager.
• Train, coach, and develop team members; monitor filing and scheduling queues.
• Ensure HIPAA compliance and confidentiality of patient information.
• Participate in staff meetings and communicate United Digestive policies.

Skills

Leadership

Communication

Team coordination

Computer literate

Education

High School Diploma or GED

Tools

Greenway

Microsoft Office

Job description

United Digestive in Marietta, GA seeks a Full Time Front Office Team Lead to assist the Office Manager with staffing, scheduling, billing and medical records. You will lead a patient-facing front office team and ensure accurate daily payments and collections while maintaining HIPAA privacy.

Responsibilities include coordinating coverage, training staff, monitoring queues, and supporting marketing and office operations. Strong leadership and office software skills are essential for success.