Front Office Team Lead: Patient Care & Scheduling

United Digestive; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

United Digestive in Tampa is seeking a Front Office Team Lead to oversee front desk operations, scheduling, patient flow, and coordination with the office manager.

The role emphasizes leadership, HIPAA compliance, and effective communication with patients and staff; prior gastroenterology experience is preferred. Strong computer literacy and familiarity with Greenway and Microsoft Office required.

Join a team dedicated to delivering compassionate care in a fast-paced GI practice.

Qualifications

• High School Diploma or GED required; 2-3 years of specialty medical office experience, gastroenterology experience, and leadership experience preferred.
• Front Office Team Lead must be computer literate and able to operate Greenway and Microsoft Office applications.

Responsibilities

• Coordinate coverage assignments for lunches and PTO; fills in for front office staff as needed
• Assist the Office Manager to balance patient payments daily; oversee collection of charges and fee tickets to be sent to business office as directed
• Assist with OSHA and Safety program requirements as directed by the Office Manager
• Assist with ordering of supplies including reconciliation as directed by the Office Manager
• Assist Office Manager with training, coaching and development of team members
• Monitors filing center to ensure all documents are handled in a timely manner
• Monitors Scheduling queue (via the Supervisor Module) to ensure proper handling of calls and monitors hold times
• Ensures mail is opened and processed appropriately as directed by the Office Manager
• Participates in marketing activities as directed by the Office Manager
• Meets or exceeds quality and productivity standards as set by the Office Manager
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Works with the Financial Counselors to monitor schedule, verify benefits, and manage referrals/authorizations prior to day of appointment for all patients having office visits, outpatient procedures in a hospital, in-office procedures, and emergency add-on procedures in the endoscopy centers
• Completes requests for information from UD staff and others and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Has a strong knowledge and understanding of different insurance plans
• Ensures patients are treated courteously by office staff and that other visitors are screened and properly directed
• Participates in weekly or bi-monthly staff meetings to keep staff informed of United Digestive policies and procedures as directed by the Office Manager
• Participates in regular meetings with the office manager to discuss the review the needs of the office
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Additional duties and responsibilities as assigned

Education

High School Diploma or GED

Tools

Greenway

Microsoft Office

Job description

United Digestive in Tampa is seeking a Front Office Team Lead to oversee front desk operations, scheduling, patient flow, and coordination with the office manager.

The role emphasizes leadership, HIPAA compliance, and effective communication with patients and staff; prior gastroenterology experience is preferred. Strong computer literacy and familiarity with Greenway and Microsoft Office required.

Join a team dedicated to delivering compassionate care in a fast-paced GI practice.