Front Office Team Lead - Patient Care & Operations

United-Digestive; Marietta (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

United Digestive is seeking a Front Office Team Lead to support the Office Manager in coordinating front office operations for patient visits. You will help balance patient payments, oversee collections, and ensure timely handling of documents and communications within a busy gastroenterology practice.

Responsibilities include staffing coverage, staff training, monitoring scheduling queues, handling inquiries, and maintaining HIPAA confidentiality.

Qualifications

• High School Diploma or GED required; 2-3 years of specialty medical office experience preferred.
• Front Office Team Lead must be computer literate and able to operate Greenway and Microsoft Office applications.

Responsibilities

• Coordinate coverage assignments for lunches and PTO; fills in for front office staff as needed.
• Assist the Office Manager to balance patient payments daily; oversee collection of charges and fee tickets to be sent to business office.
• Assist with OSHA and Safety program requirements as directed by the Office Manager.
• Assist with ordering of supplies including coffee, medical, office and postage supplies with reconciliation.
• Assist Office Manager with training, coaching and development of team members.
• Monitors scheduling queue to ensure proper handling of calls and maintain hold times.

Skills

Leadership

Communication

Customer service

Computer literacy

Education

High School Diploma or GED

Tools

Greenway

Microsoft Office

Job description

United Digestive is seeking a Front Office Team Lead to support the Office Manager in coordinating front office operations for patient visits. You will help balance patient payments, oversee collections, and ensure timely handling of documents and communications within a busy gastroenterology practice.

Responsibilities include staffing coverage, staff training, monitoring scheduling queues, handling inquiries, and maintaining HIPAA confidentiality.