Medical Front Office Coordinator: Patient Scheduling & Support

US Heart & Vascular; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

US Heart & Vascular in Wichita, KS is seeking a Full Time position requiring a high school diploma and customer service experience. The role involves coordinating patient appointments, gathering necessary information, and ensuring smooth operation of the office.

The candidate must excel in communication, resolve issues tactfully, and effectively manage records. The role may require travel to outreach clinics and involves a strong emphasis on customer service in a medical setting.

Qualifications

• At least one year of customer service experience in a medical office setting.
• Must be a high school graduate or equivalent.

Responsibilities

• Coordinate appointments and visits and advise physicians/nursing staff accordingly.
• Gather appropriate patient and insurance information.
• Explain financial requirements to the patient or responsible party and collect co-pays as required.
• Maintain files and office records to allow for easy retrieval of information.
• Provide accurate information regarding the operation of the office and resolve difficult situations for a positive outcome.
• Handle difficult situations tactfully and always with courtesy.
• Retrieve and distribute incoming faxes as appropriate. Check voicemail messages daily.
• Travel to outreach clinics or satellite offices as requested or assigned.
• Perform other related duties as assigned or requested.

Skills

Customer service

Communication

Education

High School Diploma/GED

Job description

US Heart & Vascular in Wichita, KS is seeking a Full Time position requiring a high school diploma and customer service experience. The role involves coordinating patient appointments, gathering necessary information, and ensuring smooth operation of the office.

The candidate must excel in communication, resolve issues tactfully, and effectively manage records. The role may require travel to outreach clinics and involves a strong emphasis on customer service in a medical setting.