Medical Front Office Assistant - Full-Time

Rehab United; La Mesa (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life/AD&D insurance

401(k) with Company Match

Vacation and Holidays

Sick Pay

Gym membership

Discounts on massage therapy

Job summary

Rehab United in La Mesa, CA is seeking an upbeat Front Office Assistant to join our friendly clinic team. You will greet patients, handle check-ins, collect information, verify insurance, and support scheduling and front-desk operations with warmth and professionalism.

Ideal candidates have 2+ years in a medical office, excel at multitasking, and communicate clearly. We offer competitive benefits and a team-focused environment that values service, confidentiality, and efficient, compassionate

Qualifications

• Two or more years of medical office experience.
• Experience in a physical therapy/medical clinic is a plus.
• Strong customer service and communication skills.

Responsibilities

• Greet and check-in patients at the office.
• Verify insurance information and collect registrations.
• Enter patient information accurately for registration.
• Schedule and confirm appointments daily.
• Handle high volumes of calls for appointments.
• Collect co-pays and explain billing policies.
• File patient forms and balance daily receipts.
• Support other duties as assigned by management.

Skills

Customer service

Attention to detail

Time management

Math skills

MS Office

Confidentiality

Computer literacy

Education

Two+ years medical office experience

Tools

MS Office

Job description

Rehab United is a family-owned private practice specializing in physical therapy, massage/wellness, and fitness,with a total of seven locations in San Diego, CA. Our company prides itself on having a fun, family-oriented and community-centric culture, which has earned us recognition as one of San Diego's Best Places to Work by The San Diego Business Journal and one of the Top Company Cultures in the nation by Entrepreneur Magazine. We have also been recognized as one of San Diego's Best Physical Therapists by Expertise as well as San Diego's Best Rehab Center and Sports Massage Provider by Competitor Magazine.

Our company is positioned to grow exponentially in the coming years, and we are looking for an upbeat, friendly, dedicated, results-driven, rock-star Front Office Assistant to join our team and help us provide exemplary service and support to our patients and clients. This position is based primarily out of our La Mesa clinic but there may be times coverage is required at one of our other clinic locations.

The Front Office Assistant oversees the patient experience. They deliver the Rehab United brand of service with the utmost kindness, compassion, professionalism and efficiency.They put our patient experience and support to Rehab United team members first.Come join a thriving work environment, gain valuable experience, and have fun doing it!

Essential Job Responsibilities:

• Greet and check-in patients when they arrive to the office.
• Have patient complete required forms, obtains necessary signatures, and accurately enter the patient information for registration.
• Ensure all insurance, personal, and health information is obtained and verified prior to each patient's appointment.
• Maintain daily scheduling and confirmation of patient appointments.
• Respond to heavy volume of incoming calls for appointments and other requests.
• Collect patient co-payments, deductibles, and prior balances.
• Explain payment policy/billing procedures and financial responsibility to patients.
• Prepare and properly file patient forms.
• Balance daily monies and receipts, and ensure accuracy of fee tickets and batch summaries.
• Perform other duties as assigned by management.

Required Skills:

• Superb customer service & communication skills
• Attention to detail, organization& prioritization
• Efficient time management, particularly in high pressure scenarios,while maintaining professionalism and composure
• Simple math skillsusing whole numbers, common fractions, and decimals
• Familiarity with MS Office, particularly Excel, Word, Outlook and Teams
• Ability to grasp computer systems quickly
• Ability to maintain confidentiality

Preferred Experience:

• Two or more years of medical office experience -Physical Therapy Clinic or Medical Office Management are a plus

Incentives/Benefits:

• Medical, Dental, Vision and Life/AD&D benefit options
• 401(k) Retirement Program with Company Match
• Vacation and Holiday Pay
• Sick Pay (in accordance with State and City law)
• Free Fit Societe gym membership.
• Discounts on massage therapy.

Compensation:

$18.00 - $21.00 Hourly