Medical Front Desk Specialist – Patient Concierge

ENT & Allergy Associates of Florida; Sarasota (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision

STD/LTD/Life Insurance

401(k) plan

Paid holidays

Paid time off

Job summary

ENT and Allergy Associates of Florida is seeking a Medical Front Desk Representative for a full-time, Monday–Friday, 8:00–5:00 position at our Sarasota office. The role requires handling high patient volumes, processing co-pays, and managing EMR records with a focus on patient care.

The ideal candidate has strong customer service and communication skills, is organized, and can operate in a team environment.

Qualifications

• 1 year of prior medical front desk experience preferred but not required.
• Strong customer service and interpersonal skills.
• Clear written and verbal communication.
• Ability to prioritize and handle a high volume of patients.
• Team-focused in a collaborative environment.
• Working knowledge of medical terminology.
• Strong computer literacy.
• Spanish language a plus.

Responsibilities

• Provide superior customer service to patients and guests.
• Answer multi-line phones.
• Greet patients, sign them in, obtain insurance information and data.
• Distribute intake/new patient forms and office policies.
• Process co-pays and payments.
• Verify insurance information.
• Schedule appointments with physician availability.
• Maintain hard-copy and EHR records.
• Call patients to remind of appointments and testing.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Teamwork

Medical terminology

Computer literacy

Spanish language

Tools

EMR systems

Job description

ENT and Allergy Associates of Florida is seeking a Medical Front Desk Representative for a full-time, Monday–Friday, 8:00–5:00 position at our Sarasota office. The role requires handling high patient volumes, processing co-pays, and managing EMR records with a focus on patient care.

The ideal candidate has strong customer service and communication skills, is organized, and can operate in a team environment.