Medical Front Desk Specialist | Patient Concierge

Lowell General Hospital; Chelmsford (MA); On-site; USD 24,000 - 30,000; Full time

Job summary

Tufts Medicine in Chelmsford, MA is seeking a Receptionist to greet patients, answer calls, direct visitors, and support clerical tasks in a busy health system. The role emphasizes professional interaction, accuracy, and HIPAA compliance while delivering exceptional customer service.

You will handle check-in/out duties, coordinate with departments, and maintain patient records with care. This position offers 40 hours weekly, Monday–Friday, with a competitive base pay and opportunities for growth

Qualifications

• High School diploma or equivalent.
• One year of related office or clerical experience.
• Previous experience with phone systems or switchboard.
• Two years of medical office experience (preferred).

Responsibilities

• Creates a professional atmosphere in the reception area, being congenial and helpful to all guests, vendors, and employees.
• Meets, greets, and welcomes all visitors coming to the reception area and notifies proper person of arrival.
• Assists patients unable to ambulate with a wheelchair or calls Transport.
• Directs patient visitors to the appropriate care unit, clinic, or physician's office.
• Receives flowers, fruit and other packages for patients, records their arrival and assures that they are delivered to the patients.
• Ensures that parcels left at desk for out of hospital delivery are picked up.
• Answers and handles all phone calls as swiftly as possible while maintaining efficiency and accuracy. Makes sure all calls that need to be handled immediately or of any emergency nature get handled by the proper department.
• Makes every effort to transfer call to requested individual. reach person requested and will transfer caller to staff member's voicemail box or, when appropriate, Nextel staff person if they are not readily available to caller.
• Answers simple questions when information is available such as clinic times and places, time and place of in-service, office hours.
• Alerts supervisor of changes or errors in phone list.
• Reports any problems or incidences that occur regarding the quality of telephone service provided by the Home Health Foundation to supervisor.
• Maintains card file of patient religious affiliation for visiting clergy and arranges for patients on danger list to be visited by appropriate clergy as soon as possible.
• Practices confidentiality principles set by the agency and federal HIPAA guidelines.
• Performs Check-In and Check-Out duties as necessary.

Skills

Excellent interpersonal skills

Busy environment

Responsible and reliable

Good organization

Outstanding customer service

Multitasking

Attention to detail

EMR systems proficiency

Job description

Tufts Medicine in Chelmsford, MA is seeking a Receptionist to greet patients, answer calls, direct visitors, and support clerical tasks in a busy health system. The role emphasizes professional interaction, accuracy, and HIPAA compliance while delivering exceptional customer service.

You will handle check-in/out duties, coordinate with departments, and maintain patient records with care. This position offers 40 hours weekly, Monday–Friday, with a competitive base pay and opportunities for growth