Medical Front Desk Specialist: Patient Care & Admin

Community Correction Association; Warren (OH); On-site; USD 18,000 - 26,000; Full time

Job summary

The Community Correction Association in Warren, OH is seeking a Customer Support Specialist Medical Clerk to serve as the first point of contact for patients in a healthcare setting. This full-time front desk role focuses on exceptional customer service and administrative tasks supporting daily clinical operations.

Responsibilities include greeting patients, verifying demographics and insurance, scheduling appointments, and maintaining EMR records, all while ensuring HIPAA compliance and

Qualifications

• High school diploma or GED is required.
• Experience in a medical office preferred.
• Experience as Medical Assistant preferred.
• Basic knowledge of medical terminology and healthcare workflows.

Responsibilities

• Greet and assist patients in a courteous and professional manner.
• Verify demographics, insurance, and identification.
• Check patients in/out and collect copayments.
• Maintain accurate, confidential EMR records.
• Answer calls, route inquiries, and coordinate communication.
• Process referrals, authorizations, and basic billing paperwork.
• Schedule and manage patient appointments.
• Ensure HIPAA compliance.

Skills

Customer service

Interpersonal skills

Attention to detail

Time management

Multitasking

Problem-solving

Education

High school diploma or GED

Tools

EMR/EHR software

Microsoft Office

Job description

The Community Correction Association in Warren, OH is seeking a Customer Support Specialist Medical Clerk to serve as the first point of contact for patients in a healthcare setting. This full-time front desk role focuses on exceptional customer service and administrative tasks supporting daily clinical operations.

Responsibilities include greeting patients, verifying demographics and insurance, scheduling appointments, and maintaining EMR records, all while ensuring HIPAA compliance and