Medical Front Desk Specialist: Multitask & Patient-Focused

TriSearch; Frisco (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

TriSearch is seeking a professional Medical Receptionist to join a specialty medical practice serving the Plano/Frisco area. The role centers on answering and managing patient phone calls, front-desk duties, and occasional light clinical support when needed.

The position rotates between Plano and Frisco locations, requiring handling multiple phone lines, scheduling appointments, and managing patient records with confidentiality and a patient-first attitude.

Qualifications

• 1–3 years of medical-office experience preferred.
• Experience in busy front-desk or patient-facing environment.
• Experience managing multiple phone lines.
• Athena/athenahealth experience strongly preferred.
• Familiarity with medical terminology.
• Strong computer and data-entry skills.
• Excellent attention to detail.
• Strong organizational and problem-solving skills.
• Dependable, positive, and team-oriented attitude.
• High school diploma or equivalent.

Responsibilities

• Answer and manage incoming phone calls in a professional and timely manner.
• Schedule patient appointments.
• Route calls and patient messages appropriately.
• Review and manage assigned Athena messages and work queues.
• Assist with patient check-in and check-out as needed.
• Maintain accurate patient demographic and insurance information.
• Receive and route incoming faxes and medical documentation.
• Assist with referrals and patient records.
• Help ensure charts and required documentation are ready for patient visits.
• Provide backup front-desk support.
• Occasionally assist with light clinical duties such as rooming patients, basic intake, or preparing rooms when needed.
• Communicate effectively with patients, physicians, medical assistants, and office staff.
• Maintain patient confidentiality and a professional, patient-focused attitude.
• Support coworkers and assist with office needs as necessary.

Skills

Phone handling

Multiple lines

Data entry

Attention to detail

Organizational skills

Team player

Confidentiality

Medical terminology

Education

High school diploma

Tools

Athenahealth

Job description

TriSearch is seeking a professional Medical Receptionist to join a specialty medical practice serving the Plano/Frisco area. The role centers on answering and managing patient phone calls, front-desk duties, and occasional light clinical support when needed.

The position rotates between Plano and Frisco locations, requiring handling multiple phone lines, scheduling appointments, and managing patient records with confidentiality and a patient-first attitude.