Medical Front Desk Specialist - Multi-Duty Receptionist

Summit-Medical-Group,-P.l.l.c.; Maryville (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Full Benefits Package including PTO

Job summary

Maryville Family Medicine, a division of Summit Medical Group, is seeking a Multi-Duty Receptionist to join our front office team. This full-time role supports patient flow, registration, scheduling, and front desk operations.

You will greet patients, answer calls, verify information, collect copays, coordinate referrals, and assist with clerical tasks while upholding confidentiality and quality care.

Qualifications

• High School Diploma, or equivalent, required.
• Prefer one year experience in a medical office setting.

Responsibilities

• Answers phone calls in a professional manner and assists caller’s needs appropriately.
• Greets patients and visitors in a prompt, courteous, and helpful manner
• Checks-in patients, verifies and updates necessary information in the medical records / database, performs all registration functions and collects copays and balances due, as appropriate.
• Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service oriented.
• Appointment scheduling, referrals, and pre-certifications, etc.
• Files charts and coordinates lab work, as requested.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area in a neat and orderly manner.
• Attendance/Punctuality: Dependable and arrives to work on time. Notifies supervisor at least 2 weeks in advance for time off (excluding emergencies.)
• Cooperates and helps coworkers if needed and is committed to the success of the team.
• Attends meetings, as required.
• Maintains strictest confidentiality, both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation of site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work, as assigned.

Skills

Communication skills

Attention to detail

Time management

Organization

Active listening

Collaboration

Team-first mindset

Education

High School Diploma or equivalent

Job description

Maryville Family Medicine, a division of Summit Medical Group, is seeking a Multi-Duty Receptionist to join our front office team. This full-time role supports patient flow, registration, scheduling, and front desk operations.

You will greet patients, answer calls, verify information, collect copays, coordinate referrals, and assist with clerical tasks while upholding confidentiality and quality care.